View Full Version : Canceled / Delayed / Overbooked It's time for a change!
Aug 5, 2008, 1:13 AM
My 24 year old daughter encountered several delays on the way to Chicago for a week-end with a friend but finally got there late Friday night (8-1-08). On her return flight which was scheduled for noon, it was canceled. She finaly got to Cincinnati only to find out that her flight to Columbia had also been cancelled and she would not be able to leave until noon the following day. They did not offer to pay for a place to stay or even find her one. I for one will not be flying Delta (after I use my MMF, if they will let me). I guess the biggest shock was when the agen told me that this had always been their policy. I have flown extensively (mostly with Delta) and on the few occassions when we were delayed they always were veny accomodating. My how time have changed, maybe forever! I now my times have changed.
Aug 5, 2008, 1:21 AM
Most airlines don't offer accomodations on domestic flights, depending on the type of cancellations. If its mechanical then they would have given, but weather or air traffic? no dice. for the years that i've been flying that has always been the case.
Aug 12, 2008, 3:46 PM
Two occurrences with Delta have been awful, most recently yesterday.
In April, the company called my office, and sent an email, that my flight time was changed(not delayed) from 8:30 to 11:30pm. I arrived at JFK at 10pm, instead of around 7pm due to new time. Unfortunately, the plane left at 10:05pm. No more flights that night, they would not give me a room, I slept at JFK, was promised the 9 am flight, and got $100. I accepted this and received my 9am boarding pass. When that flight came around, they bumped me, told me I could get on the 1:40pm flight. Now very angry, I asked for more compensation. They gave me $50 at the airport, which I said was awful due to my 16 or so hours at the airport. On the courtesy phone, they promised me another $200. In short, I never got that.
Yesterday, their 6 am was cancelled out of Vermont. They were no other flights yesterday to NY on any of their related carriers, USAir and Continental. They gave me a 7 am for Tuesday as best offer to LGA though, not JFK. I asked if I could get a credit if I found another option, as I knew(and saw others) I could book on Jet Blue, but they have no arrangement with Delta. The ticket clerk said yes, you can use credit for $199. I booked on Jet Blue (one way as it was return) for $184 for 7:45am flight. When calling the Delta number for credit which the clerk gave me, Delta would only credit half the price, as they said I used half the ticket. When I told them I made my decision based on the info they had given me, they told me to write a letter. All they had to do was credit me a round trip, which usually has empty seats. Just terrible.
This is clearly an awful airline, and I will do everything I can to avoid it in the future.
Aug 13, 2008, 1:52 AM
Sorry Mike but this is a confusing mess you've displayed here and well let's get some clarity going.
1) If your flight was changed (not delayed) it should have left at 11:30 not 10:05. If it left 1 1/2 hour earlier, I'm assuming this was a delayed flight that left earlier.
2) Let's use the term "bumping" properly here. When you're bumped, means you have no seat on an overbooked flight. Not standby because if your standby they don't give you anything. Bumped you at least get some cash back, hotel, whatever they will give you. (here's a tip folks, if you arrive at the airport, the flight is overbooked, and you don't have a seat, they will ask if you want cash or travel certificate... take the cash!) So now we can guess that you were standby for the flight that you were "bumped" off?
3) going to LGA isn't so bad, and if need be you can take a bus to port authority to get to wherever you need to go, especially if you live in the NY/NJ/CT/PA area. Also if their flight cancelled they should have rebooked you out best they can, even with a connection. Some agents, for some unknown reason won't do it, but others will. I think its in delta's coontract of carriage to put you on a connection at least, as they've done it for me numerous times. (United still ranks as best to me)
Apr 4, 2009, 1:16 AM
We flew into JFK from Boston, to go over seas to Paris
Delta got us there on time, but didn't unload us for 1 hour because their were 4 other delta planes unloading at the same time. We had the pilet radio ahead and tell them that their was about 20 of us that needed to catch that flight. Well, because Delta overbook the flight, they took off 15 minutes earlier than scheduled. They knew they would not have enough seats for us. Delta left us stranded
Apr 4, 2009, 8:55 AM
That's the Delta experience folks! Customers count for nothing.. in Deltaworld you can go bankrupt becuase you provide crappy service and emerge from bankruptcy as the biggest airline in the world. All thanks to the protection of Uncle Sam.
Apr 4, 2009, 11:46 AM
We flew into JFK from Boston, to go over seas to Paris
Delta got us there on time, but didn't unload us for 1 hour because their were 4 other delta planes unloading at the same time. We had the pilet radio ahead and tell them that their was about15 of us that needed to catch that flight. Well, because Delta overbook the flight, they took off 15 minutes earlier than scheduled. They knew they would not have enough seats for us. Delta left us stranded
The ticket booth said that is was not their fault because they got us there on time. But they didn't unload us in time. Even if it was their fault, there were no hotels available for us.
We spent a $1000.00 on hotel rooms,taxi's, meals, and ended up missing 1 day of our tour, $100.00 a piece for that 1 day we missed. That alone was 1,500.00. So delta cost us $2,500.00, and they acted like none of it was their fault. They didn't even say we are sorry for what happened. I think they should pay us for our losses. This was 2 years ago, so we don't have any slips for the cost. Any suggestions? :mad:
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