hungryman123
10-29-2010, 03:55 AM
My message to AA (had to edit it quite a bit due to word limit):
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This was the worst airline travel I have ever experienced.
My journey home: 1 flight which took 4 to 4.5 hours.
My journey to Chicago: 4 flights which took 27.5 hours.
First off, I paid $639.10 for my round-trip flight. I was happy to pay this, because I was seeing somebody very important to me for the last time. My flight was supposed to get there Saturday evening, and return Tuesday evening.
Flight #1
I left Santa Ana. Nearing Dallas we were told that we would have to divert to El Paso due to thunderstorms. We diverted and waited for an hour or more.
Flight #2
We left El Paso to Dallas. Got into Dallas, and the weather looked perfectly fine. But ALL American Airlines flights to Chicago were canceled. I also found out that NO other airlines' flights to Chicago were canceled. ONLY AA. Furthermore, I heard that the thunderstorms only lasted about 1 hour. Why would so many flights be canceled due to 1 hour's worth of thunderstorms? Apparently, because AA's policy for a delayed flight is for it to be canceled if it is delayed more than 30 min. This is what I heard from an AA representative.
I was also told that I would need to get on a flight the next morning. I received NO food vouchers. I received NO hotel voucher. The first morning flight was at 5:45am, and at this time it was about 7pm. I waited for a shuttle for a hotel. 2 hours later, the shuttle gets there.
After a terrible night, where I only got 2 hours of sleep, I was back at the airport (I also only got 2 hours of sleep the previous night due to personal issues). I was #10 on the priority list of a TON of people (from 3 canceled flights). Didn't make the flight. On the next 2 flights, I was #16, and then #23. I could see where this was going.
I figured out that I could go to Cincinnati and then to Chicago. I took the opportunity and got the hell out of Dallas.
I was completely exhausted.
---------------------------
This was the worst airline travel I have ever experienced.
My journey home: 1 flight which took 4 to 4.5 hours.
My journey to Chicago: 4 flights which took 27.5 hours.
First off, I paid $639.10 for my round-trip flight. I was happy to pay this, because I was seeing somebody very important to me for the last time. My flight was supposed to get there Saturday evening, and return Tuesday evening.
Flight #1
I left Santa Ana. Nearing Dallas we were told that we would have to divert to El Paso due to thunderstorms. We diverted and waited for an hour or more.
Flight #2
We left El Paso to Dallas. Got into Dallas, and the weather looked perfectly fine. But ALL American Airlines flights to Chicago were canceled. I also found out that NO other airlines' flights to Chicago were canceled. ONLY AA. Furthermore, I heard that the thunderstorms only lasted about 1 hour. Why would so many flights be canceled due to 1 hour's worth of thunderstorms? Apparently, because AA's policy for a delayed flight is for it to be canceled if it is delayed more than 30 min. This is what I heard from an AA representative.
I was also told that I would need to get on a flight the next morning. I received NO food vouchers. I received NO hotel voucher. The first morning flight was at 5:45am, and at this time it was about 7pm. I waited for a shuttle for a hotel. 2 hours later, the shuttle gets there.
After a terrible night, where I only got 2 hours of sleep, I was back at the airport (I also only got 2 hours of sleep the previous night due to personal issues). I was #10 on the priority list of a TON of people (from 3 canceled flights). Didn't make the flight. On the next 2 flights, I was #16, and then #23. I could see where this was going.
I figured out that I could go to Cincinnati and then to Chicago. I took the opportunity and got the hell out of Dallas.
I was completely exhausted.