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Customer Service

Customer Service Have you had any problems with AA's Customer Service? Have AA employees treated you poorly?

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Rating Thread / Thread Starter	Last Post	Replies	Views
Poor Customer Service OHARE Maria Sanchez2	06-05-2013 01:48 AM by jimworcs	1	155
Lack of Customer Service/Racist FlyDelta	05-15-2013 03:01 PM by FlyDelta	1	216
Racist bigot in AA at Miami international Unhappy with AA	05-04-2013 02:55 PM by Unhappy with AA	13	525
"Lovely" Experience in Boston patbenars	03-25-2013 05:07 AM by patbenars	0	157
Horrible AA CSR Supervisor. Booking in First Did NOT help. dennispalmieri	03-11-2013 06:22 PM by Der Richter	1	353
american eagle nightmare forsol	02-21-2013 05:14 AM by sndrlwrnce	1	395
Citibank AAdvantage Card Perks? NOT ALWAYS! chigirl	01-31-2013 05:26 PM by chigirl	0	186
worst experience ever in my life!!! pataraita	12-26-2012 11:42 PM by pataraita	0	408
Nasty Gate Agent UnitedFlyer	12-26-2012 08:45 AM by leggroom	2	961
No service provided without asking for extra money Crysc	12-12-2012 07:36 PM by Gromit801	1	383
Clean Up the plane For Us! ( 1 2) txchampaign	11-25-2012 12:27 PM by monju25	27	3,184
Customer service sreekanth	11-08-2012 03:48 PM by sreekanth	1	510
Customer Poor Service rjbama	11-07-2012 05:47 PM by ThuyTran	4	1,090
American - lying about work slowdown ? ColleenBe	09-25-2012 01:07 PM by jimworcs	2	632
Nearly died on AA flight 2238 and still didnt get a refund Brandon	09-18-2012 05:35 PM by abusemagnet	3	1,035
Horrible Treatment w/ Service Animal krazykal99	09-14-2012 06:26 PM by krazykal99	0	641
Shocking Discrimination jimworcs	09-06-2012 11:29 PM by mars6423	6	772
Hands down the worst travel experience of my life. JHarvey114	09-05-2012 04:17 PM by JHarvey114	0	504
Worst experience ever!!! yulias	09-05-2012 02:09 AM by jimworcs	13	1,125
Poor Service [email protected]	08-12-2012 08:21 PM by Gromit801	3	611
Failure to notify of cancellation, to honor commitments scubaesd	07-16-2012 02:20 AM by scubaesd	0	450
Not Accommodating Injury And Minor Child BiblioDel	06-29-2012 06:40 PM by Matt_FLL	1	531
Cash payment required for delayed luggage delivery jpcal57	06-05-2012 11:06 AM by jpcal57	2	827
Sign Petition against AA for $25 Phone Booking Fee CourtneyPowell	05-18-2012 05:23 PM by AirlineSympathizer	2	603
No Seat Assignmt for International Flight!! Traveler123	05-17-2012 06:31 PM by jimworcs	6	1,216
Cancelled itinerary, poor customer service FCavezzan	05-16-2012 12:21 AM by swamialok	1	736
Revolution hero treated like a dog by Aerlingus Alex Coroliu	05-11-2012 06:54 AM by jimworcs	2	630
Travel assistance commitment not honoured targetisb2011	05-09-2012 08:26 PM by Liketofly	6	660
American Airline refused to give a receipt after $210 cash payment Aadan	05-08-2012 03:31 PM by Gromit801	4	878
Passengers treated with disdain - at best indifference bobbie	05-01-2012 02:06 PM by #24	1	661
Customer disservice oba1507	04-19-2012 09:50 PM by gerald	3	812
American Airlines will not refund "refundable" flight [email protected]	04-14-2012 06:30 AM by jimworcs	1	775
seat changes on American Airline Goaliemom	03-16-2012 09:20 PM by jimworcs	3	1,019
Service Miné	03-16-2012 08:23 PM by cfc322	11	1,236
New reservation not completed bubba333	02-16-2012 04:08 PM by bubba333	0	298
Poor service [email protected]	02-13-2012 02:42 PM by [email protected]	2	659
Disabled? Do not fly American Airlines! MsLindley	01-26-2012 04:49 PM by MsLindley	1	682
wheelchair holding pens kit	01-26-2012 04:35 PM by MsLindley	4	912
How to Speak with Customer Service? Nicey09	01-23-2012 01:19 AM by juliusfarrar	1	738
American/Iberia reservations not willing to make seat assignments Evonnekok	01-22-2012 10:35 PM by Evonnekok	2	689
Cheated out of $60 by baggage handler; Customer Service doesn't give a damn Miffedman	01-17-2012 11:43 PM by jimworcs	1	567
wrong food and insult for religion. Riddhi Lakhani	01-05-2012 01:37 AM by jimworcs	8	1,392
Bad public relations and no refund! chopperlcmc	12-27-2011 07:26 AM by chriscolombo	5	1,269
No Manners from customer service 3382 mortified	12-27-2011 07:15 AM by chriscolombo	2	754
Rude - Buffets reedr	12-18-2011 01:39 PM by screennamie	5	1,144
Appalling customer service/rudeness etc lwalsh	12-18-2011 01:33 PM by screennamie	6	1,943
Delta is worse than ever KENTREYNOLDS	10-24-2011 02:25 PM by Ombudsman	1	542
Unaccompanied minor Boarding Pass issue stlouisff	10-22-2011 05:49 AM by Gromit801	8	1,057
uncomfortable flight Diva123	10-13-2011 08:25 AM by jimworcs	1	623
Costly Misinformation $$$$$$ rubekat	09-02-2011 12:16 PM by jimworcs	2	840

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