Now Jim, I know how easy it is to become somewhat cynical when reading so many of these complaints. But IMHO, the OP has something of a point on this one. I've noticed in the past how astonishingly easy it is to cancel a reservation on aa.com. While I've never managed to do so by accident, I can see how someone less familiar with the site could. It would probably be prudent for AA to require the last four digits of the credit card used for booking be manually entered in order to cancel, or something else along those lines. I would submit that this post poses a legitimate concern.
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