AADFW, you know as well as we do you will never make everyone happy when it comes to website useability. By implementing your suggestion AA is likely to get twice as many complaints that its too difficult to cancel online. Damned if you do, damned if you don't. Not everyone has the same experience or comfort level using a computer and purchasing or updating things on the internet. Someone who is all thumbs should admit they made the error and accept the consequences rather than always blame it on the website.
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