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In-flight Issues Did you experience any problems during an Continental Airlines flight?

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  #1  
Old 05-22-2010, 06:55 AM
maxfoods maxfoods is offline
 
Join Date: Sep 2009
Posts: 10
Thumbs down Continental Serving Expired Milk to their Entire Flight in Breakfast

This is to bring to your notice that I took a flight from Newark to Houston on the 10th may 2010 on flight CO 1526 . My booking ref number
was AQ6FJP in the name of Amit Lohana and Puneet Gupta. We were assigned seat numbers 14D & 14E.

I was really disappointed to see that in your breakfast your esteemed airline was serving Expired Milk with corflakes. This is not withstanding the fact that when I complained , the answer that I got was that it's just expired two days back. How does an airline of your expertise and reputation end up serving a whole flight with expired milk. We did not make a big issue out of this as it would have created a nuisance in the flight but were utterly shattered being served like this . We are from the food industry and know the hazards of drinking expired milk and it's side effects .
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Old 05-22-2010, 05:10 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,195
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What other dodgy replies do they train their staff to reply?

Food is out of date and illegal to serve.. "well it is only 2 days out of date. We have supplied sick bags if you need them, free of charge"

Excuse me the engine is on fire.. "Not to worry sir, we have two"
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Old 05-22-2010, 07:22 PM
maxfoods maxfoods is offline
 
Join Date: Sep 2009
Posts: 10
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No! but we really appreciated the fact he was very calm and cheerful FA acted as if this is a daily routine and did not even have the courtesey to appologize.
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Old 05-22-2010, 10:19 PM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Complaining about meal service may get you arrested

Max: Just be grateful the flight attendant didn't try to have you arrested for your complaint. The following link describes what happened when a customer asked for orange juice with his FC breakfast.

http://consumerist.com/2009/12/askin...deral-law.html

If it's possible to buy food (on the "air side" of security) before I board I will do so then carry it on. When it comes to travel on a US-based airline: The less contact one has with a flight attendant, the better.
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