Airline Complaints

Go Back > U.S. Airline Complaints > United Airlines Complaints > Continental Airlines Complaints > Continental Airlines Complaints > Suggestions to Continental Airlines > How can Continental improve?
Register About Us FAQ Tips Airline Contacts Links Members List Search Today's Posts Mark Forums Read

How can Continental improve? Tell us what Continental can do to become a better airline.

Free Dating Site

Thread Tools Display Modes
Old 12-05-2010, 03:21 AM
Becka_01 Becka_01 is offline
Former Airline Employee
Join Date: Dec 2010
Posts: 11
Default Training

CO needs to better train their crew, customer service is a big deal and if there is a lack of it then the airline needs to get back to basics and work on this issue.
Reply With Quote
Old 12-05-2010, 11:36 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Of course, Customer Service might improve if customers were specific about the problems they have faced and what the solutions might be. Generalised statements and complaints like yours are pointless. No one could learn a thing from your complaint and improve the service. It is therefore just a generalised whine and is ultimately pointless.
Reply With Quote
Old 12-06-2010, 12:19 AM
Becka_01 Becka_01 is offline
Former Airline Employee
Join Date: Dec 2010
Posts: 11

I have been specific to CO and have never been rude in any verbal or written correspondence with them. However I really feel that crew need to learn that although the customer isn't always right and that yes customers can be a real pain in the bum at times, that crew plays a vital role in making or breaking a flight experience. Does civility really hurt these days, is it too hard to get a passenger a cup of water, or explain to a passenger why there are no pillows etc. Manner work both ways and unfortunately the CO crew I have come across seem lack both manners and civility. So no not a whine and not pointless.
Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Training mfwhitepharmd How can Southwest improve? 1 08-11-2008 08:09 PM

All times are GMT. The time now is 05:15 AM.

Free Mobile Dating |
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2015, vBulletin Solutions, Inc.

counter free hit unique web