On the return leg of our overseas trip from India 3 weeks ago, one of the checked suitcases was completely torn along the main zipper and was rendered totally useless. When this was pointed out to the staff at the United Air damage claim office at Atlanta airport we were told this damage is not covered since it relates to the zipper[ even though the zipper itself was not damaged], We were advised to read the 150 page long document on their website where it is ‘clearly’ discussed. Unhappy with the response and the rude attitude of the staff we contacted the airline’s toll-free number and wanted to talk with a supervisor. We were told the supervisor was busy and will call us back within 45 minutes. That never happened as of this date! Later we filed a written detailed complain online and was sent an automatic email acknowledgement with a statement that someone will be in touch within 72 hours to discuss the issue. Again to this day it’s yet to happen!.
We bought the international tickets with Continental’s credit card [with annual fees] and waited to get the mileage rewards after purchase. When no rewards were credited in the next two billing cycles we enquired about it and were told since we bought tickets from a travel agent and not directly from Continental no credit can be given. At the end of the trip we found no mileage credits were given for the segments flown with partner airlines [Swiss air and Lufthansa]. We were told because of the ticket class involved/indicated on the tickets no rewards can be awarded from partner airlines. Another shocker!
Frustrated and disgusted with excuses and run-arounds we contacted Continental as well as the bank [Chase] that issued the credit card and wanted to cancel and get the pro-rated refund for the 10 remaining months. Adding to our frustration we were told once renewed for another year no refunds can be given. So we are stuck with this useless card for another year!
Oh What a deal!
BN & B Roy