Customer Service
COMPLAINT: Lies, lies, lies,

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Old Mar 17, 2012, 1:22 AM
abdurante abdurante is offline
Join Date: Mar 2012
Posts: 1

SouthWest Airlines LIES to its customers!
NEVER again will I fly SWA. I was told by the higher ups VPS that they would give me a one-time refund for my ticket and now 6 months later I am still fighting to get my $104.00 back!
It’s nice to know that the VPS have no real pull in the company and that the customer services reps call all the shots around there.
Two weeks ago I was told the money would be back on my credit card and today I am told no refund is due to me so have a nice day and thank you for choosing to fly SWA.. WHAT A JOKE!
Thank goodness that I have other airlines to choose from when my friends and family travel BING I'm now free to move my business elsewhere!!
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Old Nov 24, 2012, 2:24 AM
bwilx67 bwilx67 is offline
Join Date: Nov 2012
Posts: 4

You should complain to the Better Business Bureau and/or FAA.
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