Customer Service

Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

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Customer Service
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  #1  
Old Mar 28, 2012, 11:30 AM
dpfrimmer dpfrimmer is offline
 
Join Date: Mar 2012
Posts: 2

I notified US Airways on March 14th about a problem. I received an automated email stating I'd be contacted within 2-3 days. It's March 27th and I still have not heard from them.
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Old Mar 28, 2012, 6:27 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
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What was the complaint?
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Old Mar 29, 2012, 12:20 AM
dpfrimmer dpfrimmer is offline
 
Join Date: Mar 2012
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We had problems rebooking our return trip after our flight was delayed to the point that we would miss our other connections. Now my complaint is that they haven't responded to me in a timely fashion.
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Old Mar 29, 2012, 6:26 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
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Complain again, copying the complaint to the DOT. Make it clear you have done this...there is a link to the DOT on the Quick Links here. That might stimulate them.
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