I am so mad right now I probably shouldn’t be writing this. Normally I cool down before I say something, but you are special. For the second trip in a row, United has cancelled my flight at the last minute to a business meeting out of town. Not in advance, which would give me time to make other arrangements, or just be courteous to the people I am meeting by letting them know I can’t make the meeting. And each time, it didn’t just affect me, it affected the 3 co-workers traveling with me to the same meeting. The previous time (3 weeks ago) you cancelled the flight after I checked in online, obviously less than 24 hours before the flight was scheduled to depart. This time you gave me less than two hours of notice. Notifying me that you are cancelling a 6am flight at 4am, doesn’t do me any good.
As I said, this is the second time in a row you have cancelled my flight to a business meeting. I’m not sure how you schedule meetings, but mine happen to begin at a specific time, on a specific date. That is why I make my travel arrangements in advance. It’s called planning, perhaps you’ve heard of it?
Ever since United “took over” Continental, your airline has been dysfunctional at best. The people are rude (possibly because they are former Continental employees who see how terribly the airline is being run and having to fend off disgruntled customers day in and day out) or perhaps they are just displaced United employees who had to move to my city to take the place of the good people who used to work here for Continental.
Obviously it is time for me to take my business elsewhere. But in the mean time, I will make it my daily job to let everyone of my business customers know how terrible your airline has become. Just so you know, I run a travel business, so I get to talk to people about this EVERY Day!