Airline Contacts

[AirlineComplaints.org]

AIRTRAN AIRWAYS
Ms. Deena Houghton
Manager, DOT & Consumer Affairs
9955 AirTran Boulevard
Orlando, Florida 32827
(800) 965-2107
www.airtran.com


ALASKA AIRLINES
Mr. Ray Prentice
Manager, Customer Care
P.O. Box 24948
Seattle, WA 98124
(800) 654-5669
www.alaskaair.com


ALOHA AIRLINES
Ms. Denise Castillo
Manager, Customer Relations
P.O. Box 30028
Honolulu, Hawaii 96820
(888) 771-2855
www.alohaairlines.com


AMERICA WEST AIRLINES
SEE US AIRWAYS.


AMERICAN AIRLINES
Mr. Sean Bentel
Manager, Customer Relations
P.O. Box 619612 M/D 2400
DFW Airport, TX 75261-9612
(817) 967-2000
www.aa.com


AMERICAN EAGLE
Mr. Sean Bentel
Manager, Customer Relations
P.O. Box 619612 M/D 2400
DFW Airport, TX 75261-9612
(817) 967-2000
www.aa.com


ATA AIRLINES
Ms. Diane Suker
Director, Customer Service
7337 West Washington Street
P.O. Box 51609
Indianapolis, IN 46251- 0609
[email protected]
www.iflyata.com


ATLANTIC SOUTHEAST AIRLINES
Mr. Donald K. Day
Manager, Customer Care
100 Hartsfield Centre Parkway
Suite 800
Atlanta, GA 30354
(404) 766-1400
www.flyasa.com


COMAIR
Ms. Gail Painter
Manager, Customer Relations
77 Comair Blvd.
Erlanger, KY 41018
(800) 964-2550
www.comair.com


CONTINENTAL AIRLINES
Ms. Anne Munoz
Director, Customer Care
P.O. Box 4607, NHCCR
Houston, TX 77210-4607
(800) 932-2732
www.continental.com


DELTA AIR LINES
Ms. Daiquiri Gleaves
General Manager, Customer Care
P.O. Box 20980
Atlanta, GA 30320-2980
(404) 715-1402
www.delta.com


EXPRESSJET AIRLINES
Ms. Anne Munoz
Director, Customer Care
P.O. Box 4607, NHCCR
Houston, TX 77210-4607
(800) 932-2732
www.continental.com


FRONTIER AIRLINES
Mr. Doug Skelton
Director, Customer Relations
7001 Tower Road
Denver, CO 80249-7312
(720) 374-4639
www.frontierairlines.com


HAWAIIAN AIRLINES
Ms. Rose B. Harman
Manager, Consumer Affairs
P.O. Box 30008
Honolulu, HI 96820
(808) 838-5300
www.hawaiianair.com


JETBLUE AIRWAYS
Mr. Jason Ward
Director, Customer Commitment
P.O. Box 17435-7435
Salt Lake City, UT 84117
(801) 365-2533
www.jetblue.com


MESA AIRLINES
Mr. Edward P. Gomes
Vice President Customer Service
410 N. 44th Street Suite 700
Phoenix, AZ 85201
(602) 685-4000
www.mesa-air.com


NORTHWEST AIRLINES
Ms. Kristen Shovlin
Director, Customer Care Department
P.O. Box 1908
Minot, ND 58702
(701) 420-6282
www.nwa.com/talk


SKYWEST AIRLINES
Ms. Kelly Mumford
Director, Customer Relations
444 South River Road
St. George, UT 84790
(435) 634-3400
www.skywest.com


SOUTHWEST AIRLINES
Mr. Jim Ruppel
VP, Customer Relations/Rapid Rewards
P.O. Box 36647
Dallas, TX 75235-1647
(214) 792-4223
www.southwest.com


UNITED AIRLINES
Ms. Pamela Coslet
General Manager, Customer Relations
P.O. Box 66100
Chicago, IL 60666
(877) 228-1327
www.ual.com


US AIRWAYS AND AMERICA WEST AIRLINES
Ms. Henri Dawes
Director, Customer Relations
4000 E. Sky Harbor Boulevard
Phoenix, AZ 85034
(866) 523-5333
www.usairways.com

[abutterfinger25]

Some Changes in the above list:

Atlantic Southeast - Mr. Mark Minter

ExpressJet Airlines - Mr. Michael Cox

JetBlue Airways - Mr. Scott Besselievre

Northwest Airlines - Ms. Beth Reed

[Salove]

Why isn't there any contact information for Spirit Airlines?

[abutterfinger25]

Originally Posted by Salove

Why isn't there any contact information for Spirit Airlines?

Probably because the website took the addresses from the Department of Transportation's Aviation Consumer Protection Division's (ACPD) website (http://airconsumer.ost.dot.gov). The carriers listed there are only carriers that are listed and ranked in the monthly Air Travel Consumer Report. Spirit, at present time, does not meet the established thresholds and is not ranked.

I am not sure who the current Manager of Customer Service at Spirit is but their mailing address is:

2800 Executive Way
Miramar, FL 33025

[WorldIsMyHome]

Can someone please provide contact for Air Berlin?

Thanks.

[jimworcs]

If you log onto their website, under the heading of Company there is a contact us page. In the contact us page, there is a drop down for making complaints. The link is here

http://www.airberlin.com/site/kontakt_db_a.php?LANG=eng

[ryanairdontcare]

---

RYANAIR AND AGENTS ARE DOING A CABIN CREW RECRUITMENT SCAM,PLEASE BEAWARE,SIGN OUR PETITION AGAINST RYANAIR.THANK YOU
http://www.gopetition.com/online/26531.html

[emily]

Jet Americia has cancelled all flights to New York without reason
What can be done

[PHXFlyer]

Originally Posted by emily

Jet Americia has cancelled all flights to New York without reason
What can be done

JetAmerica discount airline delays launch
2 hours ago
NEWARK, N.J. (AP) — A fledgling discount airline is having trouble getting off the ground.
Clearwater, Fla.-based JetAmerica issued a statement Thursday saying it's delaying the start of flight operations a month. It cited problems securing landing and takeoff slots at Newark Liberty International Airport in New Jersey.
It's refunding about $500,000 in credit card purchases by more than 6,400 customers.
JetAmerica had planned to offer 34 flights a day starting July 13 to Newark and Minneapolis and to underserved airports in Melbourne, Fla.; Toledo, Ohio; Lansing, Mich.; and South Bend, Ind.
Its new projected start date is Aug. 14.

It's in small print at the bottom of the homepage of JetAmerica.com or you can click on the "contact us" link for the phone number as well It's (727)-451-3970. If you cannot reach them for any reason or get any kind of runaround contact your credit card issuer immediately and have them initiate a charge-back!


Why doesn't this surprise me?

The chairman of Sun America[1], the "parent company" of JetAmerica is investor Steve Schoen who also was involved as a primary investor of the failed Southeast Airlines; another low-cost carrier which declined into bankruptcy after concerns about improper record keeping and maintenance issues arrose. Steve Schoen put up no money in this most recent business endeavor and was able to convince other investors to put up all the seed money for JetAmerica. [2]
JetAmerica had planned to operate under the name Air Azul, but on May 4, 2009 the company changed its name to Jet America citing internal changes including no longer being associated with Sun Country Airlines^[6][7]. Concerns were addressed that its name was too similar to a Brazilian airline (Azul Brazilian Airlines) started by former JetBlue founder, David Neeleman. The company has since adopted the name and logo by the previous startup attempt let by John Weikle ^[8], who formerly was the founder of Skybus Airlines.

An airline started by two losers who ran both their previous airline ventures into the ground. What kind of idiots did they find to fund this venture?

[Duran]

Delta airlines out of charleston south carolina the attendants are rude, uncaring, and unwilling to help you at the counter they expect you to check your self in or not make your flight. Luggage was torn and I was not allowed to take my 1 carry on luggage on the plane that had breakables and jewely that I had brought back from my mothers funeral. These items are very valuable to me, were in line with the weight and dimensions and yet I was not allowed to bring them on the plane with me I could have easily fit them under the chair. The attendant was rude and uncaring I will never fly with this airline again. Not to mention we were late, overbooked and my checked luggage was ripped when we arrived. Then we wonder why the airlines are going broke try treating your passengers with respect.

[fiestygrl]

Does anyone have a direct email address to log a complaint about this airline? They have a contact form on their website but complaints is not one of the options. I find that ironic since I am sure we are not the only ones to complain about this airline.

Anyone have any suggestions?

[The_Judge]

I'm sure this is what you're talking about but this is the only page on their website that shows contact information that I saw.

http://www.flysunwing.com/flybetter/contactus.asp

[fiestygrl]

Thanks Troy. I found that as well. I think web feedback is ignored by many companies or at least not read for awhile.
Jan

[tekriwalaman]

From: Aman Tekriwal [email protected]>
Subject: Compensation for delayed baggage
To: [email protected]
Date: Saturday, 27 November, 2010, 12:16 AM


Ref PNR # RRQTCW and SAE4LS

Dear Maria,

As you know our baggage has been left at Istanbul due to the carelessness of your baggage handling staff.

We arrived at Mumbai International airport on 27/11/2010 04:15 and as per your commitment you will be able to return our baggage only on 28/11/2010.We have suffered a big loss due to this carelessness as both the passangers in the above mentioned PNRs have to board a flight for Hongkong on 27/11/2010 23:30 (You can verify with Kingfisher airlines incase you have any doubts).

Our schedule has been completely disrupted by the carelessness of Turkish airlines.All our essentials such as laptop,documents,clothes,Suite etc are in the bag.

We demand compensation for this loss incurred to us because of Turkish Airlines.Moreover our insurance company has denied to pay any claim for delayed baggage,we request you to help us by providing a "Lost baggage letter"(seperate for both passengers) which will help us minimize our loss by availing insurance claim.

We request you to deliver our baggage,cash compensation & loss baggage letter at the earliest.

Best Regards
Manoj Tekriwal
SantoshKumar Tripathi
Contact # +91-9821854347

[HoustonFlyer]

Luggage left at an interconnecting point is a regular occurrence which can happen with any airline. Once the luggage gets to you in a reasonable time you have no cause for complaint and since this happened on 27th November and it is today 28th, it is not clear what you are complaining about. Also has your insurer already rejected your claim hours after the incident. did you claim by phone? Airlines warn passengers not to pack documents and laptops in check ins.

[jimworcs]

He was taking another flight, so his inconvenience is considerably greater... and my travel insurer recommends you submit a claim by telephone as as soon a practicable. Sitting in an airport with nothing else to do sounds like an ideal time to get the ball rolling.

[HoustonFlyer]

It seems he made his claim on the phone to his insurer AND got his claim rejected all within hours of the incident on a weekend.

[jimworcs]

I think the airline was saying they wouldn't entertain any claim without a letter of confirmation from the airline... otherwise why would he need the letter?

[PeteWC1]

I am trying to get a contact for Emirates in Dubai, above the Customer Affairs section who have so far been arrogant and unhelpful. Any assistance / advice appreciated. Thanks, Pete

[shassan]

I am trying to identify a contact for Etihad Airlines. All contacts listed on their website are bogus as no one responds back. The general call center cannot help as its related to damaged baggage claim.
Any help will be much appreciated.
Thanks,
Syed

[spk1982]

Hi my name is Shaun and i booked a return flight with sta travel sydney through korean air.I had to give a return date as you cannot have open returns now.Before i paid for the flight i made sure that i could change this date and was told yes for a small fee.I have recently tried doin this and have been told i cannot even though i was told i could before i paid for it.I am desperate for some advice on this matter so any help would be great.

Thank you

[jeffm91]

A cautionary tale and note of assistance to all those who have suffered the misfortune of travelling with British Airways and experiencing their unique brand of so-called Customer Service:

BA are an unmitigated disgrace when it comes to customer service and they totally ruined our wedding and honeymoon travel.

My wife and I suffered an appalling trip at the hands of this company and Mr Keith Williams, CEO, and his management could not be more disinterested.

We suffered rubbish on the floor, rude and ignorant BA staff and no food in the Lounge at Gatwick. We had no working entertainment screens, broken seat tables, faulty seat controls, rude and ignorant cabin crew, burned food, an hour wait for dinner and another hour delay being served at breakfast; not to mention the insects, yes, insects, in the seat arm compartment. All this in First Class.

I suggest writing to the following in the hope you have better success than we did. We found emailing them daily was the fastest way to elicit a response. Start with an email to Mr Williams, copied to all. That should provide some response. Good luck.

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

[Rick Hassall]

yesterday, i had a A/Canada flight scheduled to depart at 11.40am but upon arrival, A/C cancelled the flight due to poor weather conditions. I arrived at the Richmond VA airport at 10.15 with clear blue skies. After i tried to check in, the agent said that only 12 people were booked on the flight so the real reason A/C cancelled the flight was actually due to the few passengers booked and not the weather. Now, had they called me earlier in the day, i would have made other travel arrangements and not missed my appointment in Toronto. No one bothered to call me to report this....very poor customer service and last time I will fly Air Canada as i do have many other choices

[Redangel7]

Virgin America has been going through a reservation software upgrade for the last 14 days, ridiculous. Cant get through on the phones no matter what time i call.

[clpo]

I have been unable to reach anyone at Directair either through e-mail or via telephone (no one ever answers). I pre-purchased tickets this fall through their family ties promotion and am trying to book flights. No response, no results. Anyone else out there having any issues?