Dear Jet Blue,
Tonight I spoke with "Tui" about your cancellation policy. I am concerned because my 4 year old son is scheduled to fly home from Hartford to SFO with his father tomorrow, however, he has become quite sick with a fever. They would much rather reschedule, and wait a day or two until this passes, and would be glad to provide medical documentation of his condition. Your cancellation fee of $100 per passenger (on top of the fare difference) makes it prohibitively expensive for us to consider changing their flight. Therefore, my son and husband will be flying home tomorrow, potentially exposing your crews and hundreds of passengers to his flu-like illness. As an ICU RN, I find your inflexibility in this matter at best greedy, and at worst a blatant and dangerous disregard for the health of your passengers and crew. It is an absolute disincentive to passengers who want to "do the right thing" for themselves and the public. I hope you will consider changing this policy. I think airlines have a responsibility to the public to discourage sick passengers from flying. Clearly, Jet Blue does not share this belief. In the meantime, I will be discussing the matter with my local representatives as well publicizing my experience with Jet Blue's policy via various media outlets.
Additionally, while I appreciate Tui's willingness to hear my concerns, and I acknowledged immediately that she did not create this foolish policy, she did accuse me of being "catty" when I expressed them. In no way did I attack her personally. I expect your representatives to be able to state your policy positions while being respectful.
This is my first disappointing experience with Jet Blue