Had two deaths in the family one week apart. In between was a thanksgiving trip. During the trip the second death occured. Through emotional distress, mistake was made in booking a pm flight when needing an am flight so funeral of second death could be attended. So what, I was informed I agreed to the terms of the tickets I purchased. So, we wait around the airport until 9:30 (thought it was an am flight when booked) or come back for original flight tomorrow. Either way, Alaska now has two tickets they will be able to resell. So much for being treated with compassion for loosing not just one family member but two. Money is more important than caring for customers well being (4 tickets purchased now turns into 6 for the airlines). I would bet there are several people that would make the same mistake in booking an evening flight when needing a morning flight when in grieving.
I plan on sending a written complaint to the address provided for Alaska Airlines as well (with a copy to the BBB). So disappointed!!!