COMPLAINT: Writing a Letter of Complaint to American Airlines

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Old Dec 24, 2006, 10:37 PM is offline
Join Date: May 2007
Posts: 190

AA Customer Service Plan

Address your letter to:

American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Telephone number: (800) 433-1790

Fax number: (817) 963-7882

You can also e-mail AA via this link:
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Old Jan 16, 2016, 12:41 PM
Doris Jennes Doris Jennes is offline
Join Date: Jan 2016
Posts: 1

I, and as I have learned, hundreds of other, have contacted American Airlines over and over. I am in procession of multiple canned replies indicating they are sorry, understand how I feel, are doing their best to address my issues and will get back to me soon. They never do. They limit the characters available when filing a complaint, they prevent you from speaking with anyone from Customer Relations and they never get back to you. My complaint should have been a simple one but their response was poor. Individuals filing complaints are human beings, not things at the other end of a computer that can be ignored.
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Old Feb 19, 2016, 2:02 AM
rosie rosie is offline
Join Date: Feb 2016
Posts: 1

AA has gone down hill so bad. As a platinum member I am closing my AA credit card and will never fly with them again after I give my miles away. I am so disgusted with them and even after complaining they did the same to me as everyone else thank me for the "input" to help make them better, they do not take responsibility for their employee actions who do not care about passengers or their job anymore. How do I know? Because I was told my 3 different employees on three flights this month during discussions.
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