Canceled flight, missed connection, terminal changes (2x)

[bandparent]

:evil: My wife & daughter had the following A/A experience in the last 12 hours:
1. Cancelled flight ("something plastic was sticking out" they said)
2. after United alternative flight...connecting flight left w/o them.
3. Forced to walk 3 blocks in -20 degree weather to a "motel"
4. Their next day flight(s) were cancelled and rescheduled.
5. Next morning (4 a.m.) forced to walk 3 blocks in -25degree weather
6. rescheduled flight delayed.
7. Finally reached Dallas...flight delayed (3minutes before takeoff.)
8. Flight changed to different terminal three terminals away.
9. Flight delayed 1 hour.
I think they are in the air. Can anything more be done to these poor people?

[AirlineComplaints.org]

Hi bandparent and welcome to AAcomplaints.

You should definitely write a letter to American Airlines about what your wife and daughter went through. You can find helpful information here on how to do just that: http://www.aacomplaints.com/viewforum.php?f=7

Post a follow-up after you hear back from AA so that we know how it went.

Good luck,
Andres