Airline Contacts

[Elena S]

Originally Posted by PeteWC1

I am trying to get a contact for Emirates in Dubai, above the Customer Affairs section who have so far been arrogant and unhelpful. Any assistance / advice appreciated. Thanks, Pete

I had the same problem with the Emirates airline staff at the Dubai airport - they were refucing to disclose any Customer Affairs phone numbers and names. I got the following contact from the Department of Tourism and Commerce Marketing of Dubai after I filed a complaint about the Emirates overbooking policy with them:
Mr. Mustafa Karam
Arab Community Customer Affairs Department
Tel: 04 7083600
Fax: 04 2864120
Email: [email protected]

Hope this helps!

[valzel]

UNITED AIRLINES
Ms. Pamela Coslet
General Manager, Customer Relations
P.O. Box 66100
Chicago, IL 60666

To the person in charge of incidents on board, how do I get a copy of the document of what United (flight number 1407 on July 20th) alleged by the crew member in charge Mr. Julio Nunez and Ms. Elsa Hoffman as manager in San Pedro Sula.
They decided to take me off the plane; I have no proof for a reason why they took me and my 12 year old daughter off the flight, considering that my child was harassed by 2 passengers on board,>>
I would greatly appreciate if you take this matter with the seriousness it deserves, as I am sure you always do. I would also greatly appreciate for you to send me the response to the complaint I submitted the July 21st contending their allegations. These tickets were purchased in U.S. soil so the matter will be solved in U.S. territory.
I am a loyal customer and have always been of Continental/United Airlines and I want to resolve this matter as quickly as possible. Let me remind you that I know 2 people do not represent you magnificent company and will not discourage me of trusting you as a great airline. Best regards>>
Cristina Zelaya Valladares

[valzel]

To whom it may concern:
To the person in charge of incidents on board, how do I get a copy of the document of what United (flight number 1407 on July 20th) alleged by the crew member in charge Mr. Julio Nunez and Ms. Elsa Hoffman as manager in San Pedro Sula.>>
They decided to take me off the plane; I have no proof for a reason why they took me and my 12 year old daughter off the flight, considering that my child was harassed by 2 passengers on board,>>
I would greatly appreciate if you take this matter with the seriousness it deserves, as I am sure you always do. I would also greatly appreciate for you to send me the response to the complaint I submitted the July 21st contending their allegations. These tickets were purchased in U.S. soil so the matter will be solved in U.S. territory.>>
I am a loyal customer and have always been of Continental/United Airlines and I want to resolve this matter as quickly as possible. Let me remind you that I know 2 people do not represent you magnificent company and will not discourage me of trusting you as a great airline. Best regards>>
Cristina Zelaya Valladares>>

[DELTASKYMILESMEMBER]

I had a problem that Delta Air Lines, Inc. COULD SOLVE, but they refused without receiving a payment for an additional $150.00.

They never used to charge this fee to change the ticket, but ever since 911, they CHARGE for everything!

Greed, Selfishness and Ignorance is ALL a part of how Delta Air Lines, Inc. operates and it shows!

You see, I needed to change my airplane ticket just to depart only two days sooner, because on my Argentina Visa, they made a mistake and put the wrong expiration date by just a few days and now I could be in BIG trouble when I try to depart on October 22, 2012 which is the date of departure on my ticket.

I tried to fix this problem with the Visa, but it would take up too much time and is quite complicated.

With Delta Air Lines, Inc. they could have changed the date with NO problem, but your WALLET and MONEY is all that they care about and NOT about the customer and it shows!

Enclosed, below, please find my recent letter that I had sent out to their customer service department back on Thursday, August 16, 2012 asking them to please change the departure date of my ticket from Buenos Aires, Argentina to Los Angeles, California and to please WAIVE their hefty fee.

After you read my initial, detailed letter that I had written to them, then please also find further below a copy of my Negative Review that I had written about them on Yelp.com after they had REFUSED to help me by changing the departure date of my airplane ticket and WAIVING their hefty fee and it is combined with their Negative and Unwilling RESPONSE LETTER which shows and clearly demonstrates that they REFUSE to help me and/or do anything WITHOUT receiving $150.00 because they BELIEVE that they can NOT afford to work for FREE or do ANYTHING for FREE which we ALL know is a LIE!

Their company is NOT going to go under by waiving a one time $150.00 bogus and frivilous fee!

Please Delta Air Lines, Inc.

Grow Up!





Howard Paul Shore
Angry and Upset and ****** Off, Loyal Customer For Over 10 Years Plus!
================================================== ========
3813 Huron Avenue ·5
Culver City, California 90232

Thursday, August 16, 2012

c/o V.I.P. Corporate Executive
DELTA AIR LINES, INC.
1030 Delta Boulevard
Atlanta, Georgia 30354-1989
404-715-2600

Regarding: Very Serious Complaint Over The Poor, Disgusting Customer Service Treatment That I Had Recently Received, Via Email

Dear Delta Air Lines, Inc. Corporate Executive:

Good Morning or Good Afternoon to You!

How is your day today in sunny Atlanta, Georgia?

My day could be going a lot better, thank you, except due to the FACT that I have a big problem to solve and I wrote to your company about it and waiving this fee in order to change the departure date of my ticket to leave just two days sooner than from what it says on the ticket due to my Visa having the wrong date of having to leave the country and it would take up too much time to try to change it and your customer service department sent me a very nasty and negative letter informing me that I would need to pay an additional $150.00 more in order to just change the departure date.

I am very angry and upset as a loyal Delta Air Lines, Inc. customer to be treated this way and your company is very Greedy and very Selfish and seems to only care about WALLETS AND MONEY, like the Bank!

Because of the Poor Treatment that I had received, I have decided to write up a detailed Negative Review on Yelp.com to let everybody out there know on just how Poorly I was treated as a Delta Air Lines, Inc. customer and in this email, I have enclosed a copy of my Negative Review on Yelp.com which has already been made public, plus a copy of the response from your Uncaring, Selfish Customer Service Department for your review.

If you would like to contact me back to discuss my complaint in further detail or if you would like to work anything out with me, I can only be reached via email, since I am still travelling in Argentina.

My email address is: [email protected] or [email protected].

I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

Thank you.

Sincerely yours,





Howard Paul Shore
Angry and Upset Delta Air Lines, Inc. Loyal Customer

/HPS
Enclosures: Please See Below For A Copy Of Your Negative Review, Along With A Copy Of The Recent Response Letter From Your Selfish Customer Service Department
================================================== ========
English

Howard S.

Yelp


Your review for Delta Air Lines has been posted to Yelp and Facebook.

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8 reviews
Howard S.

I am here to help
Culver City, CA

8/16/2012

Delta Air Lines, Inc. Only Cares About Your WALLET & MONEY
And Not About The Customer And It Shows!

and...You Will Find Out Why?
================================================== *========
Ever since 911, the airlines have become very cheap, selfish and ignorant towards their customers in charging for everything, such as food on the airplane, better seat assignments, headsets, etc.

They have done everything in their power to Steal and Suck out as much money as possible from their customers, whether they are suffering financially or not!

Here is my dilemma!

I just recently renewed my Argentina Visa very recently back on July 25, 2012 and unfortunately, they put the wrong date of expiration on the visa by just a few days, whereby I would now have to leave the country two days before my airplane leaves (according to the Visa) after I had already paid 300 pesos to renew it.

I had tried to fix this problem, but it is just too complicated and time consuming.

I know that it is only a two day difference, but this two day difference could cost me a big, heavy fine, land me in jail, or both. Who knows?

and of course, Delta Air Lines, Inc. does NOT Care!

Furthermore, because of this problem which is out of my control, I decided to write Delta Air Lines, Inc. a detailed letter of explanation begging them to change my date of departure out of Buenos Aires, Argentina to leave on October 20, 2012 instead of October 22, 2012 which is the actual date of departure and to please WAIVE the frivolous changeover fee in which they never used to charge up until 911 happened!

As greedy and selfish and money hungry as Delta Air Lines, Inc. is, their response was they could only do it for an additional $150.00 dollars of my hard earned money and that they could NOT afford to WAIVE this bogus fee in which they NEVER used to charge.

This company is worst than the bank. Everything with them is about money!

They would never reverse or waive a fee! Never!

They never used to be like that and I am very Disgusted in how they treated me, being one of their long term, loyal standing customers for over 10 years!

Anyway, here is a recent copy of their Negative, Disgusting, Uncaring Letter to me
dated, Thursday, August 16, 2012.
================================================== *========
Dear Mr. Shore,

RE: Case Number 6852353

Thank you for expressing your concerns.

We regret your disappointment with the $150 Administrative Service
Charge (ASC) to make voluntary changes to your ticket. The fee is
included in the terms and conditions of all nonrefundable and award
ticket purchases. These fees are all in accordance with general industry
practices.

While we would like to offer special consideration in cases such as
yours, we are unable to honor the many similar requests that we receive
from others in equally deserving situations. We follow a consistent
policy to ensure that we are fair to everyone who travels with us.
Accordingly, we must respectfully decline your request.

I realize this is a disappointment, and trust you will understand our
position. We hope you will continue to make Delta your airline of
choice.

Sincerely,

Otavio Xavier
Online Customer Support Supervisor
http://www.delta.com

I am sure they could afford to WAIVE this $150.00 fee for me and I am more than sure that their company's business would NOT be affected, but because of their Greed and Selfishness, this would NEVER happen in my lifetime!

I just want to say to Delta Air Lines, Inc., Thank You for the Disgusting, Unfair Treatment that you gave me very recently, via email and I hope that somebody does the same to you when you are in dire need for help.

Sincerely yours,

Howard Paul Shore
Angry and Upset Delta Air Lines, Inc. Loyal Customer

/HPS

[[email protected]]

In late April I called the Bank of America number on my Signature Visa credit card ending in 4689 and told them I was trying to consolidate/get rid of cards etc and that I had no need with my Signature Visa just in order to have companion passes each year and I asked if I went to the next lower card with out the $90 yearly fee if there would be anything that I should know or negative impact that would change with this card. The person told me that there wouldn't be anything other than that I wouldn't be getting the companion tickets and priority boarding.

I am going to Turkey next year and have been using my USAir card EXCLUSIVELY so that I could accrue the number of miles needed by September so that I could get these tickets. So I was just glancing over my account the other day and noticed that the day after I started with the 'new' card none of the $68,977 spent on the card in May/June/July had been transfered to miles in my USAir account.

I've spent several hours and enormous frustration with Bank of America, USAir AND a conference call with both to try to get the miles I am due.

1) I was never told that the new card had a 50,000 cap. Why would I ever downgrade a card knowing that the next $70,000 towards my trip to Turkey would not be transferred from Bank of America to USAir for mileage credit ? And then if there is a 50,000 cap on a specific card then I should have at least accrued the 50,000 miles after getting it. Instead all miles stopped being accrued and I was busing spending my heart out to have those miles for September. It was a 'new' card with a 'new' number and at the very least I should have gotten the 50,000 on the cap since the previous miles were accrued on a different card. I am not suggesting that I be given the 50,000 miles, I am merely making a point. I am requesting the 68,9077 miles due me. The BofA floor manager Terry Ormond said that the BofA agents on the phone don't know all the benefits associated with each card so he maybe didn't know and that's why he didn't tell me. I specifically asked. If I call BofA and ask for a USAir Signature card and want to know the benefits, they ABSOLUTELY know what the benefits are, they are selling the USAir BofA cards.

2) I told Terry Ormand I wanted my Signature Card back and that I want to be credited for the miles that I am due for those 3 months. I am awaiting yet another card which will be a Signature with no cap and apparently with no hope of getting the miles that are owed me by BofA AND USAir whose program this is, together.

I have been in touch with my lawyer and he has advised that I try to speak to you all once again, that he is certain that Mr. Ormond must not have understood what transpired with these miles. I would like to speak to whomever is responsible for the program and it's benefits etc because I understand that YOU all haven't given me the miles because BofA has not sent them to you to post. But I also understand that this is a JOINT promotion between BofA and USAir. But I have been a long time customer and would like your assistance in securing those miles for me from BofA. If there is no recourse with USAir or BofA then I would also like to find out the name/phone number/address of the person/department within USAirways as well as BofA that my lawyer can direct his correspondence to.

This is an outrage and I'm furious to say the least, furious because this loss of miles is nothing I am responsible for but rather the agent at BofA. I would hope that USAir would insist that I be given the miles for the dollars spent at BofA and immediately so that I can proceed with the purchase of my tickets in September.

I would appreciate any assistance or information you can give me other than a form letter in return. Thank you Linda Spencer

[chywly]

Again, but for the Very LAST time for us, it took Delta 2 days to get us from DFW (Dallas) to Newburgh, NY and 2 days to get us back home.!!...There were no weather delays for Flights 3750 on Sept 5th OR Sept 11th only overbooking and 'poor maintenance' problems for their shoddy 60 year old planes with broken seats and overhead bin doors. I can not believe how they feel absoultely no concern that they are stranding you. "You're on you own when you let Delta take you from Home" (Maybe that should be thier call-tag!!)Actually when you "Fly Delta" on most of their routes Delta is only the "Contractor Agent" since most of their flights are performed by Compass or Pinnacle Airlines (who ever they are). We are through forever with Delta. Their customer service is horrific and only surpassed by their lost and delayed baggage, their lies and unwillingness to fulfill their contract with their customers. I realize they, like most of the other airlines have been through ruff patches that resulted in bankrupcy courts but they are certainly again a step away for that end result again, this time from their own behavior. SHAME ON YOU DELTA !!...We won't miss you at all!!

[The_Judge]

Originally Posted by chywly

I realize they, like most of the other airlines have been through ruff patches that resulted in bankrupcy courts but they are certainly again a step away for that end result again, this time from their own behavior.

Are you kidding?? You people should do just a very small amount of research before spewing untruths.

DL's 2nd quarter profits were 586 million Profits a year earlier were 366 million. I don't think they'll see bankruptcy any time soon

[jimworcs]

Maybe it was wishful thinking....

Welcome to the "I hate Delta" club chywly

[xjcaptain]

Originally Posted by chywly

Again, but for the Very LAST time for us, it took Delta 2 days to get us from DFW (Dallas) to Newburgh, NY and 2 days to get us back home.!!...There were no weather delays for Flights 3750 on Sept 5th OR Sept 11th only overbooking and 'poor maintenance' problems for their shoddy 60 year old planes with broken seats and overhead bin doors. I can not believe how they feel absoultely no concern that they are stranding you. "You're on you own when you let Delta take you from Home" (Maybe that should be thier call-tag!!)Actually when you "Fly Delta" on most of their routes Delta is only the "Contractor Agent" since most of their flights are performed by Compass or Pinnacle Airlines (who ever they are). We are through forever with Delta. Their customer service is horrific and only surpassed by their lost and delayed baggage, their lies and unwillingness to fulfill their contract with their customers. I realize they, like most of the other airlines have been through ruff patches that resulted in bankrupcy courts but they are certainly again a step away for that end result again, this time from their own behavior. SHAME ON YOU DELTA !!...We won't miss you at all!!

60 year old planes....? Really. Could you please explain to the readers what type of aircraft you flew on that was built in 1952... Keeping in mind that the first commercial jetliner was the De Havilland Comet 1, which entered service on May 2, 1952. Of course several of these were lost due to metal fatigue and were only in service for a little white.

I'm guessing that statement is nearly as accurate as the rest of your story. As far as broken overheads, how do you think they get that way. Perhaps from repeatedly trying to slam them closed on the gigantic bag that some people try to bring on as a carry on....Go ahead...keep slamming it, I'm sure that bag will get smaller.

I'm sure that ONLY delta aircraft have maintenance issues on their aircraft, no other airline ever has those issues. You may not have noticed, but let me point out that airliners are some of the most complex machines ever made, and anything mechanical can break at times. Would you prefer that the airline didn't take safety as the first concern, and just flew with broken aircraft rather than cause a delay? Trust me, the repercussions of that might be a little more inconvenient than a delayed flight.

[billchin]

United Airlines has not replied to my complaint which I mailed 30 days ago. Neither letter nor email.
They cancelled my flight from SFO to Narita to Bangkok, put me on another flight but with no ticket and told me to go get ticket after I land in HongKong. With the long wait in line of over 90 minutes while they kept changing my seat, I fell down because of a bad leg.
After being shuffled back and forth between UAL counters, I was finally on a flight to HKG instead of Narita. At HKG, the flight which I was supposed to get a ticket from, had already left. 5 hours later I was on a flight from HKG to Bangkok. Arrived in Bangkok 6 hours after my supposedly scheduled arrival but no luggage. Spent over an hour with customer service trying to locate my luggage. They finally gave me phone numbers for HongKong, San Francisco, and their Bangkok phones to try to locate my luggage. I spent te next six days phoning and on UA
L website tryinng to locate my luggage. No luck. The UAL websdite for lost luggage claimed they had no idea where my luggage was.
Six days later, I got a message from Bangkok airport that they have my luggage and would deliver it to me. When I got it, the luggage had been opened, things broken, and 2 bags missing. The Thai person who delivered the luggage insisted that I sign a form (completely in Thai which I cannot read). I signed it because I needed my medicine in the luggage. I had only carried a few days medicine in my carry-on bag and it was depleted.
On that trip, I was a global "Silver" member.

[DELTASKYMILESMEMBER]

bill,

omg

this is living hell you went through

if you can, you must SUE them in court for all of this when you get back to your country.

do not let them get away with this

and lesson learned, do NOT use this airlines anymore! please

do yourself a favor

okay

thank you

howard shore

[screaming_silence]

Originally Posted by Salove

Why isn't there any contact information for Spirit Airlines?

Spirit Airlines [email protected]	(spirit airlines) President [email protected]	Cindy Robinson [email protected]
(spirit) Asst to Ben [email protected] Spirit Airlines Customer Relations Agent Charlotte If you know the name of employee(from news reports, financial pages, etc) just follow format [email protected] Airconsumer DOT ACPD [email protected] will take complaints on airlines also Hope this is beneficial. They worked for me until I was banned from contacting them. for EEMB(executive email bomb where I emailed all of them every contact I had with customer service. If you can call it that.	(spirit airlines) [email protected]	[email protected]

[DELTASKYMILESMEMBER]

Hi

can the person who responded to me from spirit airlines or whoever it was please contact me at: 3235142779 cell phone

or email me at: [email protected]


or facebook me at: [email protected]

thx

howard paul shore