Baggage Problems
COMPLAINT: Receipts for Baggage Check-In Fee

Thread Tools Display Modes
Old Sep 15, 2010, 2:36 AM
TimH TimH is offline
Join Date: Sep 2010
Posts: 1

Delta need to figure out that it's 2010 and there is NO reason for them to REQUIRE that people snail-mail a request to them and wait 10 days to get their receipts in the mail. When I booked my flight my printer was broken and I couldn't print my receipt for my baggage checked-luggage fee. To my amazement, despite the fact that this is not the 1980s and I did all my transactions over the web, YOU CAN'T GET DELTA TO SEND YOU A RECEIPT OVER THE WEB and they didn't email me a copy of the receipt.

Also, on my return journey, I checked-in at the airport and they didn't give me a receipt for the baggage checked-luggage fee. Great.

Since the company I work for REQUIRES receipts to claim your expenses, and they also REQUIRE that the expenses get claimed before the bill becomes due at end of month, I have to either subsidize my company for the baggage fee, or the late fee, or rescind the charge off my credit card and wait for the receipts to arrive so I can claim them once the receipts turn up and the charges re-appear on my card.

Alternatively, Delta could WAKE UP and realize that it's 2010 and if the consumer makes a booking over the web, THEY SHOULD BE ABLE TO PRINT A RECEIPT OVER THE WEB even after the fact because hey, printers break, people!

Last edited by TimH; Sep 15, 2010 at 2:38 AM. Reason: Needed to add something
Reply With Quote Share with Facebook

Old Sep 15, 2010, 8:25 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Change airlines.. Delta are truly appalling... THEY COULD CARE LESS.
Reply With Quote Share with Facebook
Old Sep 15, 2010, 8:45 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Oct 2008
Posts: 1,109

Which means they care some, right? If they didn't care at all then you should be saying......They COULDN'T care less. That would mean they don't care at all.

Yes......I'm as pedantic as they come.
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
Reply With Quote Share with Facebook
Old Sep 15, 2010, 9:02 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

You are quite right Troy.. I like a bit of pedantry myself....
Reply With Quote Share with Facebook
Old Apr 26, 2011, 1:01 AM
nhelder nhelder is offline
Join Date: Apr 2011
Posts: 1

Hi, all~

Google sent me here, and for anyone else that happens to I just wanted to post an update and say that, as of April 2011, it's still the case that you'll need to snail mail a request to Delta if you'd like a copy of your baggage receipt.

The address is:

Statistics and Records
P.O. Box 20519
Department 819
Atlanta, GA 30320-2519

They require your ticket # (13 digit number, currently starting with '0062'), a signature from the passenger who used the ticket, and an address to send the copy of the receipt to.

...if you're viewing this thread a year from now, you'll likely want to contact Delta online chat support to verify that the above address is still current.

- Nathan
Reply With Quote Share with Facebook
Old May 16, 2011, 3:13 PM
gvegastiger gvegastiger is offline
Join Date: May 2011
Posts: 1

Here is what you can do to get a copy of your receipt emailed to you:

Call 1-800-221-1212 and follow the voice prompts to get to a Representative. Give them your flight number and date, verify your identify and give them your email address and they can email it to you.

I just had to do this and in 10 minutes I had a copy of my receipt.
Reply With Quote Share with Facebook
Old Sep 2, 2011, 1:33 AM
Arch Stanton Arch Stanton is offline
Join Date: Aug 2011
Posts: 1

I called the 1-800-221-1212 number per gvegastiger (thanks!) and it works as promised. Within one minute I got an email copy of my baggage claim receipt. Have your 13 digit (e-ticket?) number ready. It's the one that starts with 006...
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Etihad check in staff misappropriating baggage shagai Etihad Airways Complaints 20 Mar 1, 2010 4:44 PM
Check-in / Boarding Baggage check-in - Almost missed the flight memphis mom Delta Air Lines Complaints 6 Aug 3, 2009 7:20 AM
Check-in / Boarding Baggage Check Wait knowakow Delta Air Lines Complaints 2 Sep 25, 2007 8:31 AM

All times are GMT. The time now is 3:20 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2015, vBulletin Solutions, Inc.