Delta need to figure out that it's 2010 and there is NO reason for them to REQUIRE that people snail-mail a request to them and wait 10 days to get their receipts in the mail. When I booked my flight my printer was broken and I couldn't print my receipt for my baggage checked-luggage fee. To my amazement, despite the fact that this is not the 1980s and I did all my transactions over the web, YOU CAN'T GET DELTA TO SEND YOU A RECEIPT OVER THE WEB and they didn't email me a copy of the receipt.
Also, on my return journey, I checked-in at the airport and they didn't give me a receipt for the baggage checked-luggage fee. Great.
Since the company I work for REQUIRES receipts to claim your expenses, and they also REQUIRE that the expenses get claimed before the bill becomes due at end of month, I have to either subsidize my company for the baggage fee, or the late fee, or rescind the charge off my credit card and wait for the receipts to arrive so I can claim them once the receipts turn up and the charges re-appear on my card.
Alternatively, Delta could WAKE UP and realize that it's 2010 and if the consumer makes a booking over the web, THEY SHOULD BE ABLE TO PRINT A RECEIPT OVER THE WEB even after the fact because hey, printers break, people!
Last edited by TimH; Sep 15, 2010 at 2:38 AM.
Reason: Needed to add something