View Full Version : United Airlines Complaints

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  1. Writing a Letter of Complaint to United Airlines
  2. Canceled / Delayed / Overbooked No consideration for special needs, employee incompetence
  3. In-flight Issue Rude staff, taking my business elsewhere
  4. Reservations Skipped flight on itinerary, all remaining flights cancelled
  5. Baggage Problem Luggage lost, returned 20 hours later damaged and ruined
  6. Canceled / Delayed / Overbooked Flight arrived late, missed connection, UA didn't pay hotel
  7. Customer Service Incompetent staff refused to refund fully-refundable ticket
  8. Canceled / Delayed / Overbooked UA lied about reason for cancelled flight to save money
  9. Check-in / Boarding Used online EasyCheck-in, still had to check-in with Rep
  10. Baggage Problem Ski's arrived late, missed out on 25% of our $2,500 vacation
  11. Customer Service Unprofessional staff avoiding blame and responsibility
  12. Baggage Problem Baggage was totally DESTROYED, told to get lost
  13. Customer Service Flight diverted, baggage didn't maket it, incompetent staff
  14. Customer Service Still waiting for Free tickets due to bumped flight
  15. Canceled / Delayed / Overbooked Flights cancelled, re-booked, luggage lost, will avoid UA
  16. Baggage Problem Baggage lost, employees incompetent, incurred extra costs
  17. Canceled / Delayed / Overbooked missed connecting flights
  18. In-flight Issue Where do I begin?
  19. Reservations United lost my reservation, employees incompetent
  20. Check-in / Boarding Treated with hostility at curbside check-in
  21. Customer Service Flights cancelled, delayed, missed, plus very rude staff
  22. Baggage Problem 67 Days and Still Waiting for a Response for my Lost Bag
  23. Check-in / Boarding boarding pass not scanned at airport
  24. Baggage Problem Misinformed about baggage weight limits
  25. Canceled / Delayed / Overbooked Flight Cancellations
  26. Canceled / Delayed / Overbooked Liar, liar, pants on fire
  27. Canceled / Delayed / Overbooked Indianapolis is Washington Dulles
  28. Customer Service Terrible Customer Service
  29. Customer Service United Airlines Non-Performance, Poor Customer Svs.
  30. Baggage Problem Luggage rifled with items taken by United employees
  31. Baggage Problem Luggage lost & no help from United
  32. In-flight Issue Intimidation is their first recourse
  33. Baggage Problem Case of the dissapearing bag
  34. Customer Service Contradicting information
  35. Canceled / Delayed / Overbooked Contradictory check in schedule
  36. Canceled / Delayed / Overbooked Cancelled flights results in an additional day's fee for a Rental Car
  37. Customer Service Paid for Buisness received Econonmy seats
  38. Check-in / Boarding Boarding nightmare
  39. Suggestion Mr. Chuck Duncan
  40. Canceled / Delayed / Overbooked Bad Customer Service
  41. lazy United Pilots
  42. Canceled / Delayed / Overbooked United nightmare
  43. Customer Service dulles personell
  44. Canceled / Delayed / Overbooked United says "you're on your own"
  45. Check-in / Boarding lies
  46. Canceled / Delayed / Overbooked what other industry would get away with this?
  47. Baggage Problem United Airlines Bag and Personnel Problems - oh yeah, Dulles United Airlines people
  48. Check-in / Boarding Lufthansa/United Air nightmare
  49. Reservations Cancellation Policy?
  50. Reservations Not even Death influences their policy. Heartless!
  51. Customer Service Bad flight May 19 from Sanfransisco, CA to Calgary, Ab (Flight 6414)
  52. Canceled / Delayed / Overbooked United Airlines Can Cost You Plenty
  53. Check-in / Boarding Flight 1185
  54. In-flight Issue Abusive Flight Attendants
  55. Baggage Problem Baggage Damaged & 3 months later still waiting for repairs
  56. Reservations Military Fares are BULL!!!!
  57. Canceled / Delayed / Overbooked United #1608
  58. Customer Service Paid $3,300 for family of 4, can't get seats... I'm Premier Exec, even!
  59. Customer Service War Hero Charged $654.00 for 18# overweight
  60. Customer Service Locked in Terminal at Dulles Airport
  61. Reservations Cancelled my reservation without my permission
  62. Reservations More United cancellation horror stories
  63. Baggage Problem Baggage missing, no accountability
  64. Canceled / Delayed / Overbooked Kind hearted- need not fly...
  65. Suggestion Save the Airlines !!!
  66. Customer Service Paid extra due to misinformation from customer service
  67. Canceled / Delayed / Overbooked Missed imp meet, paid hotel for nothing.
  68. Canceled / Delayed / Overbooked Flight cancelled, rebooked, weather delay, mechanical problems.
  69. Canceled / Delayed / Overbooked rescheduled flight
  70. Baggage Problem Better Bring extra cash to check your bags!!!!!
  71. Customer Service Only $100 recompense for troubles
  72. Customer Service United travel by minors
  73. Customer Service First Class my A$$
  74. Canceled / Delayed / Overbooked Cancelled Flts Still Makes Big Money
  75. Reservations Cancelled my reservation and now won't give me back my money!
  76. Customer Service Hermetically closed to customers and overcharging
  77. Suggestion Where to begin...
  78. Baggage Problem Wrong information and missing item
  79. Baggage Problem Wrong information and missing item
  80. Customer Service Frustration with UA- traning/systems with issues
  81. Baggage Problem Who runs the inept United?
  82. Reservations More CXL Fees
  83. Canceled / Delayed / Overbooked Bad service from United Airlines
  84. Suggestion Poor servioce United Airlines
  85. Reservations Surprise $69
  86. Reservations United Changed Our Reservations -- no notice!
  87. Customer Service We are being $taken$ Buyer beware
  88. Customer Service Cancelled flight; no notice, no protection; incoherent "Customer Care" response
  89. Customer Service Refund? Pound Salt, You Volunteered to Miss Your Connection Because You Missed It.
  90. In-flight Issue Perfume on fight attendants
  91. Customer Service U/A employees reflect attitude of management
  92. Customer Service United never never again!!!!
  93. Customer Service Fare Decrease/Travel Voucher Fees
  94. Reservations refund/exchange policy stinks!!
  95. Customer Service Yet Another Reason Not To Fly United
  96. In-flight Issue Narrita To LAX
  97. Canceled / Delayed / Overbooked Cancelled Flight AND Overcharged
  98. Canceled / Delayed / Overbooked My free ticket was cancelled and I was stranded
  99. Baggage Problem Items stolen from GATE CHECKED baggage
  100. Customer Service Tamara50 flight 7127
  101. Customer Service Can They Be Worse in ANY Aspect??
  102. Customer Service Travel Agent perspective
  103. Check-in / Boarding 4 hour recommended check in time
  104. Baggage Problem Destroyed Baggage, no help from United!
  105. Baggage Problem GPS stolen from Baggage in Chicago
  106. Baggage Problem GPS stolen from Baggage in Chicago
  107. Suggestion A New Approach to Complaining to United
  108. Check-in / Boarding Frankfurt Transportation Security RACIST
  109. Reservations Daughter stranded in California
  110. Reservations A change in flight but no refund
  111. Customer Service canceled due to fog
  112. Suggestion new idea
  113. United Air's $590,000 anti-customer effort
  114. Customer Service insensitive and lazy
  115. Customer Service Call center personnel uninformed
  116. Canceled / Delayed / Overbooked Nonstop flight becomes a 1 stop flight - UA265
  117. In-flight Issue Skywest Airlines St. George, Utah
  118. Suggestion No More Excuses...
  119. Reservations How United ruined my Thanksiving 2009
  120. In-flight Issue United ignores passenger safety in flight
  121. Canceled / Delayed / Overbooked United debacle caused $1.6K in expense
  122. Baggage Problem Bag searched/items missing/items ruined
  123. Canceled / Delayed / Overbooked UA flight 882 in Bangkok
  124. Reservations Same Flight, Same Time, Same Airport, but I am wrong!
  125. Customer Service United has awful customer service
  126. Customer Service What Customer Service?
  127. Customer Service United Airlines Sucks.
  128. Customer Service Lost Luggage
  129. Baggage Problem flight #555 ORD to CZM
  130. Canceled / Delayed / Overbooked Book with United at your own risk
  131. Canceled / Delayed / Overbooked United Airline: Avoid this airline as much as you can
  132. Canceled / Delayed / Overbooked United falied to get me to my contracted desitination
  133. Canceled / Delayed / Overbooked Worst service I have experienced from any company
  134. Check-in / Boarding United's Dulles Gold Line
  135. Customer Service Poor all round service - from check-in to in-flight service
  136. Canceled / Delayed / Overbooked Flight Cancelled for Tomorrow from DEN to Portland, ME?
  137. Customer Service Flight from Hell
  138. Customer Service Rude and insensitive phone support
  139. Customer Service Echeck-in employee caused me to miss my flight
  140. Check-in / Boarding United Airlines the worst flight I never took
  141. Customer Service United Airlines The worst flight I never took
  142. Check-in / Boarding No flight and still get charged for it? Hiow to fight back
  143. Customer Service First Class Ticket to Hell! 5 year old child traumatized -father abused & humiliated
  144. Canceled / Delayed / Overbooked Blind person's discrimination
  145. Check-in / Boarding Tramatic Brain injury passenger harrassed
  146. Customer Service United Airlines Must Die !!!!
  147. Customer Service UA and a possible diplomatic incident
  148. Canceled / Delayed / Overbooked Cancelled 821 in Seattle with No Hope of Help
  149. Canceled / Delayed / Overbooked Paid for business class was put in economy...
  150. Customer Service Re: casting passengers who were charged change fees for paid commercial
  151. Customer Service United and their disregard for disabled passengers
  152. Suggestion Mileage Plus expiration
  153. Customer Service Really Rude Flight Attendent SFO - BOI 12/05 Flt 6398
  154. Customer Service NEVER fly UNITED, especially NOT internationally!
  155. Canceled / Delayed / Overbooked How United Airlines stole our Christmas
  156. Customer Service Checked baggage charges
  157. Canceled / Delayed / Overbooked Lost Rose Parade Opportunity
  158. Check-in / Boarding 6488 us airways powered by united
  159. Customer Service United Airlines Hates Children
  160. United 5995 Bismarck ND to Chicago
  161. Customer Service Are airline customer service letters improving??
  162. Check-in / Boarding Unfair excess baggage fees
  163. Reservations forced to call in credit card #, pay $25 when booking Mileage Plus ticket online
  164. Baggage Problem 3/8/11
  165. Baggage Problem 3/8/11
  166. In-flight Issue cabin air humidity
  167. Reservations bait and switch
  168. Reservations Won't honor vouchers ("Travel Credit Exchange Coupons")
  169. Customer Service United the new poster child for corporate greed
  170. Reservations What Compassion?
  171. Check-in / Boarding Check-in CSR
  172. Customer Service Constantly changing seats
  173. Suggestion The horror of a United ticket with Star Alliance carriers
  174. Canceled / Delayed / Overbooked Late arrival, missed connection United fl
  175. Customer Service Thrown Off All United Flights
  176. Check-in / Boarding Gate Agent from Hell "Jim" Palm Springs Airport, Gate 19
  177. Reservations flight no. 4236, June 20, 2011
  178. Reservations UA No. 1988, June 20, 2011
  179. Reservations Change of Flights Cost More than Flights
  180. Canceled / Delayed / Overbooked Flight from hell shared responibility
  181. In-flight Issue worst first class in the world
  182. Reservations Online reservation error - called within 5 minutes
  183. Customer Service Daughter sent to Beijing China w/o a passport and detained for hours by police
  184. Customer Service United Witholding Refunds from Senior Citizens
  185. Baggage Problem Lost Luggage
  186. Baggage Problem Lost Luggage From LAX
  187. Canceled / Delayed / Overbooked 91 yo with Parkinsons and 81 yo wife treated badly
  188. Canceled / Delayed / Overbooked Never trust United
  189. Canceled / Delayed / Overbooked Awful adventures with United
  190. In-flight Issue 'Flight Attendant from He Double Hockey Sticks!
  191. Customer Service Rude behavious of their customer service director (Mr. Sher Khan)
  192. Reservations United Airlines Won't Let Me On My Return Flight!
  193. Check-in / Boarding United made cry for 7 hours and worry for 16 days
  194. Canceled / Delayed / Overbooked United delay doubled the cost of my trip
  195. Reservations The height of stupidity of UAL's reservation system.
  196. Baggage Problem U.S Airways damaged bags
  197. Canceled / Delayed / Overbooked funny voucher
  198. Baggage Problem Stolen Wedding bands from Carry on luggage
  199. Customer Service Worst Flight Ever for Two 1K Flyers
  200. Customer Service I would not choose United! A BS service and bring your CC!
  201. Customer Service UA Confirmation # X5W1BU
  202. Reservations Mobster like scam
  203. Customer Service Refund Request
  204. Customer Service No Response from United Airlines
  205. Customer Service Poor Service by United Airlines (UA)
  206. Canceled / Delayed / Overbooked WARNING: Do not book business class seats on 'new' 777s just yet
  207. Reservations United still uses paper vouchers that can only be redeemed at the airport!
  208. Customer Service Poor Service by United Airlines
  209. Baggage Problem Lost baggage for 136 days!(0235203203 TK203203)
  210. Suggestion Tax 100$ thin people of 105 pounds
  211. Canceled / Delayed / Overbooked United Bait and Switch artists
  212. Customer Service The new United Cattle class! (( ex-continental flyers))
  213. Reservations No notification of schedule change.
  214. Reservations Seat assignment changed
  215. Baggage Problem Baggage Claim Office in Vegas
  216. Canceled / Delayed / Overbooked Four months and still no refund
  217. Customer Service United Newark Ticket Counter Supervisor Unbelievable
  218. Canceled / Delayed / Overbooked I lost $12000 because of a 26-hour UA delay!
  219. In-flight Issue United has no regard for Disabled passengers
  220. United Airlines customer service?
  221. Customer Service rip-off
  222. Canceled / Delayed / Overbooked Overbooked!
  223. Customer Service United Airline Sucks!
  224. Canceled / Delayed / Overbooked did not stick to own passenger rights/ refuses to pay reimbursement to 350 passengers
  225. Customer Service Can't talk to a person
  226. Reservations One Pass is a FRAUD!
  227. Canceled / Delayed / Overbooked Theft and limited
  228. Reservations Ripped off by Continental/United
  229. Customer Service United Empoyee Steals on flight, I get offered $50 Voucher
  230. Customer Service Are They Kidding?
  231. Canceled / Delayed / Overbooked United Lies about delayed flight
  232. Customer Service United call in numbers
  233. Reservations Lost seat assignments for twin 6 year olds / merger challenges
  234. Customer Service bullied
  235. Customer Service On Hold for 7 hours with no resoltution
  236. Suggestion Refund policy
  237. Customer Service United errors in posting miles
  238. Customer Service Any suggestion where to go now?
  239. Customer Service Jasmine
  240. Canceled / Delayed / Overbooked 10 Hour Delay & No Customer Care
  241. Canceled / Delayed / Overbooked No help for the military Flight 944 3/11/2012
  242. Customer Service Delayed flight, missed flight, poor customer service
  243. Customer Service Don't trust United Airlines
  244. Canceled / Delayed / Overbooked Total disrespect from the new UAL
  245. Reservations off shore agent clueless
  246. Customer Service anyone recognize this story?
  247. Customer Service United disaster story
  248. Canceled / Delayed / Overbooked Boarded, Deplaned, Moved, Reboarded 3x in 15 DAYS
  249. Canceled / Delayed / Overbooked United does not honor refunds
  250. Check-in / Boarding United Airlines Madison