View Full Version : Canceled / Delayed / Overbooked No refund / flight

Jul 14, 2008, 2:32 AM
I just got off the phone with AA. I had booked, and paid for, a flight for 5 from Washington DC to Kauai, Hawaii on March 12th for a trip in mid December, 08. It had 2 stops on the way there and 2 coming back. All flights were on AA, but one leg that used Aloha airlines from Kauai to Honolulu. Aloha has gone bankrupt and AA refused to cover the flight. They say that our only options are: Find our own way to Kauai, or change our trip and stay in Honolulu.
There was no explanation as to how we get to Honolulu since our flight out lands in Kauai.
I asked if we could get a flight from Kauai to the hub in LA instead of Honolulu, like the flight out, but they said that I would have to cancel the itinerary that we have now, and pay the going rates now, which are much higher than what I paid, PLUS pay a penalty for the change.
Also, I found out by looking at my reservations on line, that they have already changed a couple of my flights with out letting me know. The ONLY email or notafication that I've recieved was the initial e-ticket confirmation when I bought the ticket. If I do pay for the 5 seats from Kauai to Honolulu now, that what happens when (not if) AA changes my flights again and the connection doesn't work out, making the new tickets worthless.

What, if anything can I do about it?