View Full Version : Customer Service Horrible Service

Lena Fontaine
Dec 18, 2008, 4:03 AM
My mother, who is 63 with a bad back and lives on a limited income, is currently trying to get to London to visit my sister for Christmas. She was delayed on her first flight out of Hartford to Charlotte. She therefore missed her connection to London. They are making her wait 24 hours for the next flight without giving her a hotel room voucher. How do they expect a 63 year old woman with a bad back to hang out at the airport for 24 hours? I hope their karma catches up with them.

Oh, and I waited on the phone to complain for 30 minutes, only to be told that I had to talk to the international department (even though her delayed flight was domestic and she's in Charlotte, NC) so now I am on hold for another 34 minutes (the computer estimate on the phone). However, it just went into 43 minutes and counting.

I am really upset about the way this airline is treating my mother.

Dec 18, 2008, 1:45 PM
what is the reason for the delay? crew, weather, mechanical?