View Full Version : Canceled / Delayed / Overbooked flight 718 delay 4/25/09

Apr 25, 2009, 4:27 PM
We boarded almost an hour ago and we're delayed waiting for the captain to arrive. Incredible! How many plans will be changed because of this screw up!

What ever happened to customer service?

Apr 25, 2009, 11:03 PM
Well, a lot more information is needed to understand the circumstances before you decide that AA were negligent. The captain could have had a heart attack, abducted by aliens or whatever... unlikely, probably **** poor management, but get the details before jumping...just in case!

Apr 26, 2009, 2:23 AM
Most likely the original captain for your flight "timed out." AA then got another to fly your aircraft. Would you be okay with a tired pilot flying your aircraft?

Apr 26, 2009, 4:26 PM
When your new captain arrived, what was their explanation?

Apr 27, 2009, 1:16 PM
Th pilot's incoming flight could have also have been delayed arriving. How long was your delay?