Alaska Air / Horizon Air Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to Alaska Airlines AirlineComplaints.org	Jan 17, 2008 1:42 AM by combatbabyyeah	1	18,159
Frequent Flyer Program DO NOT buy into the Flight Pass program LonnaD	Apr 3, 2022 7:48 PM by LonnaD	0	830
Check-in / Boarding Customer Service IS HORRIBLE atorres	Jan 3, 2020 6:56 AM by A320FAN	2	8,821
Customer Service Alaska Airlines ignores customer's needs louangelola	Nov 8, 2019 10:23 PM by A320FAN	1	1,788
In-flight Issue Request 50% refund of first class fare dronkersl	Oct 30, 2018 7:51 AM by dronkersl	0	4,750
Customer Service Stunned by Customer Service Behavior PJ_Paradox	Apr 4, 2018 7:09 AM by Pop Alexandra	7	11,521
Reservations Bait & Switch gvi	Mar 10, 2017 11:52 PM by gvi	0	5,651
In-flight Issue You want to charge me for being disabled? johnhardy	Aug 17, 2016 3:37 AM by cliff7080	1	8,676
Baggage Problems don't fly Alaska boo_on_alaska	Oct 7, 2015 6:37 PM by TallRider67	8	10,293
Canceled / Delayed / Overbooked Cancelled flight Kricketman	Jun 17, 2014 4:43 AM by unknown	2	14,595
Check-in / Boarding Flight left 27 min before newly posted time, leaving us behind Flying Dutchman	Apr 10, 2013 5:37 PM by stonecold_1981	19	12,907
Customer Service Pretentious Pilots Bats4Lashes	Nov 6, 2012 8:20 PM by cortney	4	8,284
Customer Service Unfair Treatment of Veterans citizendoe	Nov 5, 2012 6:02 AM by pattis	4	8,647
Canceled / Delayed / Overbooked Abandoned in Ontario detrickjw	Oct 26, 2012 2:45 PM by azstar	2	6,650
Check-in / Boarding Alaska Airlines standby for earlier connecting flight Umpireernie	Oct 8, 2012 3:10 PM by The_Judge	5	10,492
In-flight Issue Lips moving, must be another lying, thieving airline employee jimworcs	Sep 26, 2012 8:14 AM by jimworcs	0	6,439
In-flight Issue Kicked off Plan Family of 5 Kid Crying noflyalaska	Jun 3, 2012 12:42 PM by azstar	19	13,818
damaged luggage Tillamook	May 4, 2012 2:41 AM by Tillamook	0	5,765
In-flight Issue Had to sit with my head by my knees for 6 hours!! workingman0226	Mar 23, 2012 3:18 PM by Gromit801	1	6,857
Customer Service Horrible treatment of customers emle	Mar 13, 2012 3:37 PM by Gromit801	2	7,196
Suggestion Money means more than people lifenbloom	Jan 27, 2012 4:59 AM by playmaker	7	10,479
Baggage Problems stolen items from luggage genius	Jan 27, 2012 4:57 AM by playmaker	7	13,929
Baggage Problems Dog urine on my luggage ( 1 2) camarors	Jan 27, 2012 4:54 AM by playmaker	32	18,925
Customer Service Squeezed Out of My Seat - Flight 365 Travel-Guy	Jan 27, 2012 4:47 AM by playmaker	7	11,175
Canceled / Delayed / Overbooked Stuck on the plan. justinmsimpson14	Jan 27, 2012 4:38 AM by playmaker	1	6,350
Customer Service We were abandoned Thomas D	Jan 26, 2012 4:46 PM by Gromit801	3	7,016
Canceled / Delayed / Overbooked flight from SeaTac to Edmonton canceled with no true reason lintrock	Jan 26, 2012 8:28 AM by playmaker	2	7,208
In-flight Issue Enough with the speeches roadwarrior666	Jan 5, 2012 9:43 PM by zelda	14	10,594
Customer Service Alaska Airlines AS2227 - paid extra charge for their non working check-in skalay	Dec 4, 2011 10:06 PM by Gromit801	2	6,545
Customer Service Discriminatory specials bushco	Dec 1, 2011 11:35 PM by Bucc01	7	7,043
Customer Service First time experience with Alaska Airlines WJKohlleppel	Sep 11, 2011 6:31 PM by jimworcs	7	10,104
Canceled / Delayed / Overbooked Problem with seat availability Alaskan flyer	Sep 4, 2011 5:48 PM by Gromit801	2	6,643
Customer Service Happy ending Hank Man	Jul 24, 2011 10:32 AM by jimworcs	5	7,647
Check-in / Boarding Nazi gate attendant Wes Christensen	Jul 8, 2011 10:27 PM by Gromit801	5	9,082
Baggage Problems Rude baggage supervisor Tarra0812	Jul 6, 2011 4:57 PM by Gromit801	5	8,450
Check-in / Boarding stranded on the 4th of July stranded_Vet	Jul 5, 2011 4:09 PM by smit9722	8	8,277
Frequent Flyer Program Won't Credit Frequent Flyer Miles jpflyer	Jul 3, 2011 7:13 PM by cortney	1	8,710
Customer Service Do Not Honor Their Word cmoffatt	Jun 14, 2011 4:23 PM by cmoffatt	4	7,513
Why Alaska Airlines Sucks and Could Care Less About You, Your Luggage or Your Time Jnwinter	May 11, 2011 7:59 PM by jimworcs	2	12,351
Customer Service Flight attendents HATE working for Alaska dbranson	Apr 21, 2011 4:00 PM by Gromit801	3	8,312
In-flight Issue Rude Flight Attendant doogiekd	Mar 31, 2011 6:41 PM by Gromit801	20	17,525
Customer Service 86 Year Old Grandma gets booted off aircraft for being ill joegoblue	Jan 27, 2011 12:07 PM by joegoblue	20	13,486
Frequent Flyer Program Good luck using points jackie h	Jan 10, 2011 7:41 AM by jackie h	0	4,252
Baggage Problems Another customer with items stolen from luggage ( 1 2) rthexton	Dec 23, 2010 1:48 AM by Researcher	48	22,938
Customer Service casting people hit with "change fees" when traveling PKCast	Oct 9, 2010 10:26 PM by PKCast	0	5,784
Customer Service British Airlines Flight Cancellations Gives Horizon Re-booking Fees ($184)n gordobean	May 31, 2010 8:10 AM by jimworcs	5	7,316
In-flight Issue Screeching kid belonged to the PILOT! ( 1 2) shendison	Mar 31, 2010 8:17 PM by rerere	36	18,854
Baggage Problems Something to Consider Gromit801	Feb 2, 2010 8:04 PM by rthexton	2	6,505
Baggage Problems Luggage Pricing Policy, and Customer Svc Art Henry	Jan 12, 2010 5:10 AM by The_Judge	8	8,066
Customer Service Horizon at Helena, MT, very rude agent Steve Steel	Jan 5, 2010 6:01 AM by Steve Steel	5	8,029
Check-in / Boarding Alaska Airlines practices extortion w/ baggage in Mexico! ( 1 2) LA Ram	Jan 1, 2010 9:49 AM by The_Judge	31	18,117

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Alaska Air / Horizon Air Complaints

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