American Airlines Complaints

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Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

Customer Service ER Visit

by blancahaddad11

Oct 25, 2017 4:09 AM

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Check-in / Boarding Air Canada flight 1867 from...

by ACcheatedus

Feb 14, 2018 9:13 PM

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Complaints in Forum : American Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to American Airlines by AirlineComplaints.org	Nov 12, 2017 4:04 AM by Badexperience	7	46,218
Customer Service drop not at planned destination by [email protected]	Apr 19, 2018 3:27 PM by [email protected]	0	119
Customer Service Charged $400 the DAY BEFORE TRAVELING by melissaday	Apr 17, 2018 3:23 PM by melissaday	0	85
Customer Service Disabled, requested service and didn't get it by tracymorrison	Mar 29, 2018 2:54 PM by tracymorrison	0	206
Poll: Baggage Problems Rude employee threw my luggage destroying xmas gifts aa will not pay for it by shoegirl	Mar 16, 2018 1:47 AM by shoegirl	0	219
Canceled / Delayed / Overbooked screwed by krishnawarrior	Feb 28, 2018 8:35 PM by krishnawarrior	0	255
Customer Service American Airlines does not care by Nitro	Feb 15, 2018 3:34 PM by Nitro	0	392
Canceled / Delayed / Overbooked Passed over for standbys at PHL by mrsaxde	Jan 30, 2018 8:19 PM by mrsaxde	0	334
Canceled / Delayed / Overbooked NOT the Airline of the Year 2017 by [email protected]	Jan 8, 2018 6:18 PM by [email protected]	0	381
Customer Service Compensation for issue which cannot be claimed by llama1978	Dec 30, 2017 8:02 PM by Burgers	1	657
Suggestion Can I get a refund on my flight tickets? (Refusal of Visa) by endycool	Oct 24, 2017 12:22 PM by Burgers	1	631
Frequent Flyer Program fees by patel467	Oct 16, 2017 6:01 PM by patel467	0	360
Customer Service Poor Customer Service at MCO by Simplybeautiful33	Oct 12, 2017 2:41 PM by Simplybeautiful33	0	560
Reservations Tripp to Puerto Rico by JBrase	Sep 28, 2017 7:21 PM by JBrase	0	583
Check-in / Boarding Abusive Gate Agent/Sexual Harrasment by hhwellsl13	Sep 28, 2017 1:35 AM by hhwellsl13	1	746
Canceled / Delayed / Overbooked American Hides Mechanical Delays as Ground Traffic by WAFreqFlyer	Sep 5, 2017 1:54 AM by WAFreqFlyer	0	613
Check-in / Boarding Boarding Agent closed my flight early left me stranded and humilliated by yosefsimcha	Aug 29, 2017 11:55 PM by Burgers	1	940
Customer Service Keeping thier word is NOT their policy... :-( by thomaszr	Aug 6, 2017 12:00 AM by thomaszr	0	784
Reservations British Airways rip off by ketteringuk711	Aug 5, 2017 9:03 PM by ketteringuk711	0	562
Customer Service Missed Connection and RUDE Employee Flight 1691 by donrid	Aug 3, 2017 5:00 PM by donrid	0	673
Customer Service Coonfirmation wheteher Mr Ronald Aditya is pilot with American Airlines as missing by Gopalkrishnan Malaysia	Jul 13, 2017 5:59 AM by Gopalkrishnan Malaysia	0	640
Canceled / Delayed / Overbooked ATTN: American Airlines by Twiladr	Jul 12, 2017 5:44 PM by Twiladr	0	696
Canceled / Delayed / Overbooked Flight delayed a day, Broken baggage, No Pilot by francinerummel	Jul 5, 2017 1:56 PM by francinerummel	0	674
Customer Service Payment method trouble by CMTT	Jun 24, 2017 6:16 PM by CMTT	0	585
Suggestion I hope none of your mothers travel on American Airlines! by oakparkguy	Jun 22, 2017 10:26 PM by oakparkguy	0	793
In-flight Issue Mucus (boogers) smeared along side window seat by gpreuhs	Jun 22, 2017 5:10 PM by gpreuhs	0	605
Customer Service American Airlines Poor Poor Service by rogerh62	Jun 22, 2017 12:47 AM by rogerh62	0	743
Canceled / Delayed / Overbooked Don't expect anything from AA by Jswisher	Jun 19, 2017 6:52 PM by Jswisher	0	710
Baggage Problems AA stuff stealing from luggage!!! by lucidreamer	Jun 12, 2017 2:53 PM by lucidreamer	0	713
Canceled / Delayed / Overbooked Cancelled flights both ways and got put on connecting when I paid for direct by aamar	Jun 8, 2017 4:16 PM by aamar	0	731
In-flight Issue Overweight man took half my seat by aamar	May 23, 2017 6:09 AM by aamar	0	727
Baggage Problems Lost my Snowboard bag TWICE!! by mwalkeriii	May 9, 2017 8:29 PM by mwalkeriii	0	717
In-flight Issue Male steward abuse by Castey62	May 6, 2017 2:16 PM by Castey62	0	849
Canceled / Delayed / Overbooked American airlines by BLONDEE	May 2, 2017 11:49 PM by BLONDEE	0	680
In-flight Issue Harassed by flight attendant by jmt	Apr 22, 2017 2:59 PM by jmt	0	902
Customer Service Worst Customer Service Ever by spainfly	Apr 5, 2017 6:14 AM by Reycro	1	2,107
Canceled / Delayed / Overbooked American Airlines, nightmare flights: cancellations, waiting, poor service. by LGomez	Mar 30, 2017 1:20 PM by LGomez	0	1,003
Frequent Flyer Program 2 Million Mile Flier with no benefits! by sstorb01	Mar 22, 2017 4:59 PM by sstorb01	0	1,061
Baggage Problems Delayed Flight, Lost Luggage, Ignored by Customer Service Out $$$$ by dteijido	Mar 21, 2017 9:28 AM by susanmoffat	1	2,562
Baggage Problems Damaged my $3,000 Computer, and Will not respond to me. by eswaggins	Mar 21, 2017 9:21 AM by susanmoffat	2	1,576
Baggage Problems Damaged baggage/lost items by reddoc100	Mar 19, 2017 3:19 PM by reddoc100	0	866
Customer Service Bad Flight, but Customer Relations Even Worse! by frotu33	Mar 12, 2017 8:55 PM by frotu33	0	1,121
In-flight Issue Delayed flight, 90 deg, no water by motherofTwo	Feb 28, 2017 7:44 PM by motherofTwo	0	1,167
Reservations American Airlines: Making money on a young women's medical emergency by Radavis2000	Jan 1, 2017 8:56 PM by Radavis2000	0	2,051
Customer Service AA hates families & kids! by Jordandoo	Dec 31, 2016 2:21 AM by Jordandoo	0	1,510
In-flight Issue Layover times confusing by Gerty	Dec 28, 2016 7:49 PM by Gerty	0	1,450
Canceled / Delayed / Overbooked Never american by NEVERAMERICAN	Dec 7, 2016 9:27 PM by NEVERAMERICAN	0	2,093
Canceled / Delayed / Overbooked Reserved Seats Sold - $1k Rebooking fee by EJamesJr	Dec 1, 2016 5:49 PM by pattis	1	2,243
Customer Service Poor treatment by Jeff Y by mjwalker3	Nov 29, 2016 2:46 PM by mjwalker3	0	1,839
Canceled / Delayed / Overbooked AA Flight from JFK to Cleveland by hotpipes	Nov 29, 2016 1:27 PM by hotpipes	0	1,866
Customer Service sick employees by swisssaint	Nov 28, 2016 12:49 AM by swisssaint	0	1,921

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