American Airlines Complaints

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Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

Customer Service Customer Service Is...

by Harker

Sep 15, 2018 11:03 PM

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Check-in / Boarding Air Canada flight 1867 from...

by ACcheatedus

Feb 14, 2018 9:13 PM

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Complaints in Forum : American Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to American Airlines by AirlineComplaints.org	Nov 12, 2017 4:04 AM by Badexperience	7	47,682
Reservations SEAT Rip-Off! by sblythe	Sep 1, 2018 3:06 PM by sblythe	0	265
Check-in / Boarding Irresponsible Agents by bcorrea	Aug 1, 2018 5:17 PM by bcorrea	0	372
Canceled / Delayed / Overbooked Unbelievable by Doglover	Jul 26, 2018 2:51 AM by Doglover	0	246
In-flight Issue Abysmal 1st class service & unsafe flight by [email protected]	Jun 27, 2018 4:01 PM by [email protected]	0	362
In-flight Issue Humiliated Customer/Garbage dumped all ove by Brandy brown	Jun 22, 2018 10:11 PM by Brandy brown	0	292
In-flight Issue Old outdated aircraft, jammed and crowded seats by Vaclav	Jun 4, 2018 1:09 PM by Vaclav	0	394
Check-in / Boarding Gate attendant Couldn’t Care Less by Bigcrciii	May 25, 2018 11:10 PM by Bigcrciii	0	357
Customer Service No fan by alisondmurray	Apr 24, 2018 9:18 AM by alisondmurray	0	462
Customer Service drop not at planned destination by [email protected]	Apr 19, 2018 3:27 PM by [email protected]	0	423
Customer Service Charged $400 the DAY BEFORE TRAVELING by melissaday	Apr 17, 2018 3:23 PM by melissaday	0	410
Customer Service Disabled, requested service and didn't get it by tracymorrison	Mar 29, 2018 2:54 PM by tracymorrison	0	523
Poll: Baggage Problems Rude employee threw my luggage destroying xmas gifts aa will not pay for it by shoegirl	Mar 16, 2018 1:47 AM by shoegirl	0	488
Canceled / Delayed / Overbooked screwed by krishnawarrior	Feb 28, 2018 8:35 PM by krishnawarrior	0	545
Customer Service American Airlines does not care by Nitro	Feb 15, 2018 3:34 PM by Nitro	0	699
Canceled / Delayed / Overbooked Passed over for standbys at PHL by mrsaxde	Jan 30, 2018 8:19 PM by mrsaxde	0	638
Canceled / Delayed / Overbooked NOT the Airline of the Year 2017 by [email protected]	Jan 8, 2018 6:18 PM by [email protected]	0	675
Customer Service Compensation for issue which cannot be claimed by llama1978	Dec 30, 2017 8:02 PM by Burgers	1	1,041
Suggestion Can I get a refund on my flight tickets? (Refusal of Visa) by endycool	Oct 24, 2017 12:22 PM by Burgers	1	988
Frequent Flyer Program fees by patel467	Oct 16, 2017 6:01 PM by patel467	0	613
Customer Service Poor Customer Service at MCO by Simplybeautiful33	Oct 12, 2017 2:41 PM by Simplybeautiful33	0	873
Reservations Tripp to Puerto Rico by JBrase	Sep 28, 2017 7:21 PM by JBrase	0	888
Check-in / Boarding Abusive Gate Agent/Sexual Harrasment by hhwellsl13	Sep 28, 2017 1:35 AM by hhwellsl13	1	1,100
Canceled / Delayed / Overbooked American Hides Mechanical Delays as Ground Traffic by WAFreqFlyer	Sep 5, 2017 1:54 AM by WAFreqFlyer	0	895
Check-in / Boarding Boarding Agent closed my flight early left me stranded and humilliated by yosefsimcha	Aug 29, 2017 11:55 PM by Burgers	1	1,304
Customer Service Keeping thier word is NOT their policy... :-( by thomaszr	Aug 6, 2017 12:00 AM by thomaszr	0	1,067
Reservations British Airways rip off by ketteringuk711	Aug 5, 2017 9:03 PM by ketteringuk711	0	842
Customer Service Missed Connection and RUDE Employee Flight 1691 by donrid	Aug 3, 2017 5:00 PM by donrid	0	966
Customer Service Coonfirmation wheteher Mr Ronald Aditya is pilot with American Airlines as missing by Gopalkrishnan Malaysia	Jul 13, 2017 5:59 AM by Gopalkrishnan Malaysia	0	938
Canceled / Delayed / Overbooked ATTN: American Airlines by Twiladr	Jul 12, 2017 5:44 PM by Twiladr	0	988
Canceled / Delayed / Overbooked Flight delayed a day, Broken baggage, No Pilot by francinerummel	Jul 5, 2017 1:56 PM by francinerummel	0	990
Customer Service Payment method trouble by CMTT	Jun 24, 2017 6:16 PM by CMTT	0	836
Suggestion I hope none of your mothers travel on American Airlines! by oakparkguy	Jun 22, 2017 10:26 PM by oakparkguy	0	1,118
In-flight Issue Mucus (boogers) smeared along side window seat by gpreuhs	Jun 22, 2017 5:10 PM by gpreuhs	0	861
Customer Service American Airlines Poor Poor Service by rogerh62	Jun 22, 2017 12:47 AM by rogerh62	0	1,034
Canceled / Delayed / Overbooked Don't expect anything from AA by Jswisher	Jun 19, 2017 6:52 PM by Jswisher	0	974
Baggage Problems AA stuff stealing from luggage!!! by lucidreamer	Jun 12, 2017 2:53 PM by lucidreamer	0	995
Canceled / Delayed / Overbooked Cancelled flights both ways and got put on connecting when I paid for direct by aamar	Jun 8, 2017 4:16 PM by aamar	0	1,026
In-flight Issue Overweight man took half my seat by aamar	May 23, 2017 6:09 AM by aamar	0	1,037
Baggage Problems Lost my Snowboard bag TWICE!! by mwalkeriii	May 9, 2017 8:29 PM by mwalkeriii	0	1,014
In-flight Issue Male steward abuse by Castey62	May 6, 2017 2:16 PM by Castey62	0	1,201
Canceled / Delayed / Overbooked American airlines by BLONDEE	May 2, 2017 11:49 PM by BLONDEE	0	939
In-flight Issue Harassed by flight attendant by jmt	Apr 22, 2017 2:59 PM by jmt	0	1,236
Customer Service Worst Customer Service Ever by spainfly	Apr 5, 2017 6:14 AM by Reycro	1	2,496
Canceled / Delayed / Overbooked American Airlines, nightmare flights: cancellations, waiting, poor service. by LGomez	Mar 30, 2017 1:20 PM by LGomez	0	1,338
Frequent Flyer Program 2 Million Mile Flier with no benefits! by sstorb01	Mar 22, 2017 4:59 PM by sstorb01	0	1,440
Baggage Problems Delayed Flight, Lost Luggage, Ignored by Customer Service Out $$$$ by dteijido	Mar 21, 2017 9:28 AM by susanmoffat	1	2,955
Baggage Problems Damaged my $3,000 Computer, and Will not respond to me. by eswaggins	Mar 21, 2017 9:21 AM by susanmoffat	2	2,001
Baggage Problems Damaged baggage/lost items by reddoc100	Mar 19, 2017 3:19 PM by reddoc100	0	1,174
Customer Service Bad Flight, but Customer Relations Even Worse! by frotu33	Mar 12, 2017 8:55 PM by frotu33	0	1,460
In-flight Issue Delayed flight, 90 deg, no water by motherofTwo	Feb 28, 2017 7:44 PM by motherofTwo	0	1,440

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