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Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

Customer Service Customer Service Is...

by Harker

Sep 15, 2018 11:03 PM

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Check-in / Boarding Don't let your elderly...

by TheHatchetts

Jan 5, 2019 4:25 PM

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Complaints in Forum : American Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to American Airlines by AirlineComplaints.org	Nov 12, 2017 4:04 AM by Badexperience	7	53,416
Customer Service AA4947 Cust. Rep Sonya Washington by ginny	Jan 9, 2020 6:24 PM by ginny	0	423
Customer Service Terrible and rude consumer service by silvanasafari	Dec 31, 2019 3:13 AM by nngv8	1	1,193
Frequent Flyer Program Paid 4 first Flt 260 by KCK	Oct 20, 2019 5:44 PM by Phinu	1	1,478
Canceled / Delayed / Overbooked AA overbooks Business Class to Rome/downgrades by pierrick	Sep 20, 2019 1:52 AM by pierrick	0	940
Check-in / Boarding Lack of Communication in order to pad flight time stats: Return Flights: 1550/3798 (original)/ 4256 (bumped to) on June 28, 2019 by Jeconk	Jul 25, 2019 6:39 PM by Jeconk	0	1,035
Customer Service Ticket Changes by ljcjbj	May 11, 2019 1:44 AM by ljcjbj	0	1,396
Check-in / Boarding Big Mistake(BOS) by liminyou	May 5, 2019 5:05 AM by liminyou	0	1,129
Customer Service Lax terminal 4 by gadwhite	Mar 13, 2019 5:55 AM by A320FAN	1	1,591
In-flight Issue Burned By AA - 2nd Degree In-Flight Burn by BurnedByAA	Feb 18, 2019 5:49 PM by BurnedByAA	0	1,433
Customer Service Lost and Found Process is Ridiculous by Alice J Weiland	Jan 31, 2019 5:11 PM by Alice J Weiland	0	1,208
Suggestion Don't fly American when there is snow. by kdemersme	Jan 15, 2019 5:02 AM by kdemersme	0	1,397
In-flight Issue Abysmal 1st class service & unsafe flight by [email protected]	Oct 15, 2018 8:02 AM by AADFW	1	2,388
Reservations SEAT Rip-Off! by sblythe	Sep 1, 2018 3:06 PM by sblythe	0	1,717
Check-in / Boarding Irresponsible Agents by bcorrea	Aug 1, 2018 5:17 PM by bcorrea	0	1,852
Canceled / Delayed / Overbooked Unbelievable by Doglover	Jul 26, 2018 2:51 AM by Doglover	0	1,628
In-flight Issue Humiliated Customer/Garbage dumped all ove by Brandy brown	Jun 22, 2018 10:11 PM by Brandy brown	0	1,633
In-flight Issue Old outdated aircraft, jammed and crowded seats by Vaclav	Jun 4, 2018 1:09 PM by Vaclav	0	1,851
Check-in / Boarding Gate attendant Couldn’t Care Less by Bigcrciii	May 25, 2018 11:10 PM by Bigcrciii	0	1,835
Customer Service No fan by alisondmurray	Apr 24, 2018 9:18 AM by alisondmurray	0	1,848
Customer Service drop not at planned destination by [email protected]	Apr 19, 2018 3:27 PM by [email protected]	0	1,742
Customer Service Charged $400 the DAY BEFORE TRAVELING by melissaday	Apr 17, 2018 3:23 PM by melissaday	0	1,911
Customer Service Disabled, requested service and didn't get it by tracymorrison	Mar 29, 2018 2:54 PM by tracymorrison	0	1,926
Poll: Baggage Problems Rude employee threw my luggage destroying xmas gifts aa will not pay for it by shoegirl	Mar 16, 2018 1:47 AM by shoegirl	0	1,861
Canceled / Delayed / Overbooked screwed by krishnawarrior	Feb 28, 2018 8:35 PM by krishnawarrior	0	1,908
Customer Service American Airlines does not care by Nitro	Feb 15, 2018 3:34 PM by Nitro	0	2,123
Canceled / Delayed / Overbooked Passed over for standbys at PHL by mrsaxde	Jan 30, 2018 8:19 PM by mrsaxde	0	1,998
Canceled / Delayed / Overbooked NOT the Airline of the Year 2017 by [email protected]	Jan 8, 2018 6:18 PM by [email protected]	0	2,143
Customer Service Compensation for issue which cannot be claimed by llama1978	Dec 30, 2017 8:02 PM by Burgers	1	2,655
Suggestion Can I get a refund on my flight tickets? (Refusal of Visa) by endycool	Oct 24, 2017 12:22 PM by Burgers	1	2,524
Frequent Flyer Program fees by patel467	Oct 16, 2017 6:01 PM by patel467	0	1,915
Customer Service Poor Customer Service at MCO by Simplybeautiful33	Oct 12, 2017 2:41 PM by Simplybeautiful33	0	2,377
Reservations Tripp to Puerto Rico by JBrase	Sep 28, 2017 7:21 PM by JBrase	0	2,327
Check-in / Boarding Abusive Gate Agent/Sexual Harrasment by hhwellsl13	Sep 28, 2017 1:35 AM by hhwellsl13	1	2,645
Canceled / Delayed / Overbooked American Hides Mechanical Delays as Ground Traffic by WAFreqFlyer	Sep 5, 2017 1:54 AM by WAFreqFlyer	0	2,412
Check-in / Boarding Boarding Agent closed my flight early left me stranded and humilliated by yosefsimcha	Aug 29, 2017 11:55 PM by Burgers	1	2,882
Customer Service Keeping thier word is NOT their policy... :-( by thomaszr	Aug 6, 2017 12:00 AM by thomaszr	0	2,586
Reservations British Airways rip off by ketteringuk711	Aug 5, 2017 9:03 PM by ketteringuk711	0	2,260
Customer Service Missed Connection and RUDE Employee Flight 1691 by donrid	Aug 3, 2017 5:00 PM by donrid	0	2,311
Customer Service Coonfirmation wheteher Mr Ronald Aditya is pilot with American Airlines as missing by Gopalkrishnan Malaysia	Jul 13, 2017 5:59 AM by Gopalkrishnan Malaysia	0	2,323
Canceled / Delayed / Overbooked ATTN: American Airlines by Twiladr	Jul 12, 2017 5:44 PM by Twiladr	0	2,351
Canceled / Delayed / Overbooked Flight delayed a day, Broken baggage, No Pilot by francinerummel	Jul 5, 2017 1:56 PM by francinerummel	0	2,425
Customer Service Payment method trouble by CMTT	Jun 24, 2017 6:16 PM by CMTT	0	2,296
Suggestion I hope none of your mothers travel on American Airlines! by oakparkguy	Jun 22, 2017 10:26 PM by oakparkguy	0	2,798
In-flight Issue Mucus (boogers) smeared along side window seat by gpreuhs	Jun 22, 2017 5:10 PM by gpreuhs	0	2,424
Customer Service American Airlines Poor Poor Service by rogerh62	Jun 22, 2017 12:47 AM by rogerh62	0	2,614
Canceled / Delayed / Overbooked Don't expect anything from AA by Jswisher	Jun 19, 2017 6:52 PM by Jswisher	0	2,528
Baggage Problems AA stuff stealing from luggage!!! by lucidreamer	Jun 12, 2017 2:53 PM by lucidreamer	0	2,363
Canceled / Delayed / Overbooked Cancelled flights both ways and got put on connecting when I paid for direct by aamar	Jun 8, 2017 4:16 PM by aamar	0	2,423
In-flight Issue Overweight man took half my seat by aamar	May 23, 2017 6:09 AM by aamar	0	2,386
Baggage Problems Lost my Snowboard bag TWICE!! by mwalkeriii	May 9, 2017 8:29 PM by mwalkeriii	0	2,542

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