American Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to American Airlines AirlineComplaints.org	Nov 12, 2017 4:04 AM by Badexperience	7	57,591
Customer Service Haven't You Ever Overslept? ( 1 2) It's Ugly Up There	May 7, 2009 11:34 AM by AADFW	30	11,986
Customer Service Clean Up the plane For Us! ( 1 2) txchampaign	Nov 25, 2012 1:27 PM by monju25	27	12,805
Reservations Bad Policy for Swine Flu Victims ( 1 2) nancy lasseter	Nov 1, 2009 9:13 AM by jimworcs	27	11,129
Customer Service Pregnant Wife refused pre-boarding wisestone	May 8, 2009 5:24 PM by Corbel	24	20,420
Reservations Never go with AA anymore!!!!!!! ditze	Nov 12, 2011 6:13 PM by Slimmy	22	8,560
Customer Service Eagleguy: Typical employee of a US-based airline Butch Cassidy Slept Here	Feb 4, 2009 1:07 AM by Jetliner	22	6,727
Check-in / Boarding sucker punch baggage fee for surfboards: AA 2167 cory5000	Dec 2, 2009 11:41 PM by Gromit801	22	8,645
Canceled / Delayed / Overbooked 2 cancellations!! Obligées de revenir par voie terreste!! jlavoi8	Aug 4, 2009 7:47 PM by azstar	21	7,549
Canceled / Delayed / Overbooked Mechanical problems on 3 flights, 2 day delay getting to Argentina sandraw	Jan 23, 2009 6:28 AM by PHXFlyer	20	6,513
Customer Service Horrible american airlines sucks	Jan 10, 2009 1:03 PM by Csharer	20	7,094
In-flight Issue Horrible Flight Attendant - Robert "Bob" Ross BlakeRiot	Dec 29, 2008 1:12 AM by ldl007	19	9,774
Canceled / Delayed / Overbooked AA trying to play dirty games with overbooking sshanker	Dec 2, 2010 12:27 PM by DazedNadConfused	19	8,103
Frequent Flyer Program AA cancelled my award seats b/c of agent error! kathrynm	Feb 11, 2011 2:39 AM by flyhi152	18	10,650
Check-in / Boarding making kids buy extra seats on the same plane to get home greeneyedraven	Apr 17, 2009 10:22 PM by greeneyedraven	17	5,088
Suggestion More Competition jonm1961	May 18, 2011 12:34 AM by jimworcs	17	7,155
Baggage Problems Saudi Airlines lost 3 bags and denies claim Abooismail	Feb 7, 2012 8:49 PM by lostinlondon	17	22,479
Reservations Lost Seats, Flght1649, DWF/ONT,11/03/08 HelpingAAImprove	Nov 17, 2008 6:19 PM by ChrisH	16	5,752
Customer Service Overcharged snowlane	Apr 25, 2009 11:08 PM by jimworcs	16	5,023
Reservations Discrepancy wolfgang schlauch	Mar 13, 2009 4:21 AM by countrynewsman	15	5,350
In-flight Issue First Time and Last with AA ginger	Aug 20, 2009 2:09 AM by Butch Cassidy Slept Here	15	8,722
Canceled / Delayed / Overbooked Totally upset with the whole AA experience!!! nana28	Sep 28, 2009 1:59 AM by PHXFlyer	15	7,787
Check-in / Boarding Thrown out of plane pkgofgkp	Apr 28, 2010 6:13 PM by NeilArmstrong	15	8,558
Canceled / Delayed / Overbooked Another "cancelled" flight , missing part Flyer Todd	Dec 23, 2010 11:05 PM by Gromit801	15	5,891
Baggage Problems Damaged Baggage & Lost Items badri54	May 15, 2011 10:31 PM by Linda Mattia	14	12,766
Canceled / Delayed / Overbooked Haiti Randy Jones	Feb 1, 2010 1:50 AM by jimworcs	14	4,417
Baggage Problems 7 weeks no bag and RUDE SERVICE Slspinks	Dec 11, 2008 1:41 PM by Slspinks	13	6,605
Frequent Flyer Program Buyer beware RogerG23	Feb 14, 2009 6:43 AM by airhead	13	8,328
Check-in / Boarding Completely incompetent phone support kelly6	Jul 26, 2009 12:45 AM by pamella01	13	7,571
Frequent Flyer Program AA LOOSES BAGS 3x IN MiA rmblank99	Feb 2, 2010 4:03 AM by The_Judge	13	7,598
Canceled / Delayed / Overbooked Broken System....and I paid big time AA 108 May 8 originally RKGOOD	Aug 24, 2010 7:48 PM by RKGOOD	13	6,471
Customer Service Worst experience ever!!! yulias	Sep 5, 2012 2:09 AM by jimworcs	13	6,698
Customer Service Racist bigot in AA at Miami international Unhappy with AA	May 4, 2013 2:55 PM by Unhappy with AA	13	6,683
Customer Service Does AA Have a Problem w/ the Handicapped? CWas	Apr 18, 2009 7:44 PM by CWas	12	5,584
Customer Service $4700 charge to get on next flight washingtonfamily	Feb 25, 2010 7:24 PM by ChrisH	12	6,339
Customer Service Breast Cancer Survivor Disrespect zenmster	Nov 9, 2008 9:43 PM by msdeb	11	6,277
Customer Service Belligerent Obnoxious AA Employee/Miami Airport Dee Joy	Jan 28, 2010 4:52 AM by Gromit801	11	6,806
Customer Service Poor Customer Service Gretchen Eggert	Mar 25, 2010 7:20 PM by rerere	11	10,916
Customer Service American Airlines is the worst! txchampaign	May 27, 2010 2:51 AM by The_Judge	11	6,224
Canceled / Delayed / Overbooked Take the train. AA cheats and strands young people. jester1104	Jul 26, 2009 1:05 AM by oh my	11	6,206
Customer Service American Airlines Mistreated My Family And I & Won't Respond To Requests To Fix It nicholebenson	Jun 22, 2010 7:02 PM by nicholebenson	11	7,653
Check-in / Boarding Gate Agent Abuse & Slander Chicago Traveler	Dec 1, 2010 11:31 PM by stevicus	11	8,124
Canceled / Delayed / Overbooked Flight canceled, no vouchers provided for transportation and hotel Solcita	Jun 28, 2011 7:49 PM by Max Sharratt	11	10,377
Customer Service unprofessional and rude customer service boo0hooo0	Jul 18, 2011 7:25 PM by boo0hooo0	11	7,900
Customer Service Service Miné	Mar 16, 2012 8:23 PM by cfc322	11	5,229
Customer Service cancer is not a good enough reason for AA mikepapas	Jul 31, 2009 3:17 AM by Eagleguy	10	6,668
Customer Service Kicked off Flight Because of Purse Schatze4U	Jan 1, 2009 3:21 PM by jimworcs	10	6,641
Canceled / Delayed / Overbooked Disgraceful behaviour viewhatyai	May 15, 2009 11:47 PM by Leatherboy2006	10	5,908
American Airlines International Economy skram	Jun 14, 2009 6:19 AM by Leatherboy2006	10	6,342
Customer Service AA is Heartless & Inflexible BenM	Jun 27, 2009 8:03 AM by PHXFlyer	10	4,306
Check-in / Boarding DFW Gate Agent abuse waja	May 24, 2012 6:36 AM by jimworcs	10	8,098

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