American Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to American Airlines AirlineComplaints.org	Nov 12, 2017 4:04 AM by Badexperience	7	55,749
Customer Service Amongst the worst customer service I have ever experienced JEM	Oct 14, 2020 10:33 PM by JEM	0	743
Frequent Flyer Program Heathrow airport says on-site covid tests will help save jobs AviateTv	Aug 15, 2020 10:36 AM by AviateTv	0	612
Customer Service no corona virus related fee waivers thommca	Mar 7, 2020 6:56 PM by thommca	0	1,778
Customer Service AA4947 Cust. Rep Sonya Washington ginny	Jan 9, 2020 6:24 PM by ginny	0	1,362
Customer Service Terrible and rude consumer service silvanasafari	Dec 31, 2019 3:13 AM by nngv8	1	2,161
Frequent Flyer Program Paid 4 first Flt 260 KCK	Oct 20, 2019 5:44 PM by Phinu	1	2,360
Canceled / Delayed / Overbooked AA overbooks Business Class to Rome/downgrades pierrick	Sep 20, 2019 1:52 AM by pierrick	0	1,697
Check-in / Boarding Lack of Communication in order to pad flight time stats: Return Flights: 1550/3798 (original)/ 4256 (bumped to) on June 28, 2019 Jeconk	Jul 25, 2019 6:39 PM by Jeconk	0	1,902
Customer Service Ticket Changes ljcjbj	May 11, 2019 1:44 AM by ljcjbj	0	2,227
Check-in / Boarding Big Mistake(BOS) liminyou	May 5, 2019 5:05 AM by liminyou	0	1,984
Customer Service Lax terminal 4 gadwhite	Mar 13, 2019 5:55 AM by A320FAN	1	2,435
In-flight Issue Burned By AA - 2nd Degree In-Flight Burn BurnedByAA	Feb 18, 2019 5:49 PM by BurnedByAA	0	2,267
Customer Service Lost and Found Process is Ridiculous Alice J Weiland	Jan 31, 2019 5:11 PM by Alice J Weiland	0	2,007
Suggestion Don't fly American when there is snow. kdemersme	Jan 15, 2019 5:02 AM by kdemersme	0	2,143
In-flight Issue Abysmal 1st class service & unsafe flight [email protected]	Oct 15, 2018 8:02 AM by AADFW	1	3,324
Frequent Flyer Program Customer Service Is Disinterested Harker	Sep 15, 2018 11:03 PM by Harker	0	2,128
Reservations SEAT Rip-Off! sblythe	Sep 1, 2018 3:06 PM by sblythe	0	2,471
Check-in / Boarding Irresponsible Agents bcorrea	Aug 1, 2018 5:17 PM by bcorrea	0	2,629
Canceled / Delayed / Overbooked Unbelievable Doglover	Jul 26, 2018 2:51 AM by Doglover	0	2,487
In-flight Issue Humiliated Customer/Garbage dumped all ove Brandy brown	Jun 22, 2018 10:11 PM by Brandy brown	0	2,452
In-flight Issue Old outdated aircraft, jammed and crowded seats Vaclav	Jun 4, 2018 1:09 PM by Vaclav	0	2,652
Check-in / Boarding Gate attendant Couldn’t Care Less Bigcrciii	May 25, 2018 11:10 PM by Bigcrciii	0	2,616
Customer Service No fan alisondmurray	Apr 24, 2018 9:18 AM by alisondmurray	0	2,600
Customer Service drop not at planned destination [email protected]	Apr 19, 2018 3:27 PM by [email protected]	0	2,512
Customer Service Charged $400 the DAY BEFORE TRAVELING melissaday	Apr 17, 2018 3:23 PM by melissaday	0	2,739
Customer Service Disabled, requested service and didn't get it tracymorrison	Mar 29, 2018 2:54 PM by tracymorrison	0	2,693
Poll: Baggage Problems Rude employee threw my luggage destroying xmas gifts aa will not pay for it shoegirl	Mar 16, 2018 1:47 AM by shoegirl	0	2,666
Canceled / Delayed / Overbooked screwed krishnawarrior	Feb 28, 2018 8:35 PM by krishnawarrior	0	2,683
Customer Service American Airlines does not care Nitro	Feb 15, 2018 3:34 PM by Nitro	0	2,920
Canceled / Delayed / Overbooked Passed over for standbys at PHL mrsaxde	Jan 30, 2018 8:19 PM by mrsaxde	0	2,790
Canceled / Delayed / Overbooked NOT the Airline of the Year 2017 [email protected]	Jan 8, 2018 6:18 PM by [email protected]	0	2,965
Customer Service Compensation for issue which cannot be claimed llama1978	Dec 30, 2017 8:02 PM by Burgers	1	3,496
Frequent Flyer Program ER Visit blancahaddad11	Oct 25, 2017 4:09 AM by blancahaddad11	0	2,136
Suggestion Can I get a refund on my flight tickets? (Refusal of Visa) endycool	Oct 24, 2017 12:22 PM by Burgers	1	3,399
Frequent Flyer Program fees patel467	Oct 16, 2017 6:01 PM by patel467	0	2,711
Customer Service Poor Customer Service at MCO Simplybeautiful33	Oct 12, 2017 2:41 PM by Simplybeautiful33	0	3,171
Reservations Tripp to Puerto Rico JBrase	Sep 28, 2017 7:21 PM by JBrase	0	3,135
Check-in / Boarding Abusive Gate Agent/Sexual Harrasment hhwellsl13	Sep 28, 2017 1:35 AM by hhwellsl13	1	3,492
Canceled / Delayed / Overbooked American Hides Mechanical Delays as Ground Traffic WAFreqFlyer	Sep 5, 2017 1:54 AM by WAFreqFlyer	0	3,247
Check-in / Boarding Boarding Agent closed my flight early left me stranded and humilliated yosefsimcha	Aug 29, 2017 11:55 PM by Burgers	1	3,715
Customer Service Keeping thier word is NOT their policy... :-( thomaszr	Aug 6, 2017 12:00 AM by thomaszr	0	3,396
Reservations British Airways rip off ketteringuk711	Aug 5, 2017 9:03 PM by ketteringuk711	0	3,097
Customer Service Missed Connection and RUDE Employee Flight 1691 donrid	Aug 3, 2017 5:00 PM by donrid	0	3,154
Customer Service Coonfirmation wheteher Mr Ronald Aditya is pilot with American Airlines as missing Gopalkrishnan Malaysia	Jul 13, 2017 5:59 AM by Gopalkrishnan Malaysia	0	3,118
Canceled / Delayed / Overbooked ATTN: American Airlines Twiladr	Jul 12, 2017 5:44 PM by Twiladr	0	3,137
Canceled / Delayed / Overbooked Flight delayed a day, Broken baggage, No Pilot francinerummel	Jul 5, 2017 1:56 PM by francinerummel	0	3,231
Frequent Flyer Program Weapon and Ammunition Flyer Beware Dave4869	Jul 2, 2017 8:51 PM by Dave4869	2	1,959
Customer Service Payment method trouble CMTT	Jun 24, 2017 6:16 PM by CMTT	0	3,206
Suggestion I hope none of your mothers travel on American Airlines! oakparkguy	Jun 22, 2017 10:26 PM by oakparkguy	0	3,580
In-flight Issue Mucus (boogers) smeared along side window seat gpreuhs	Jun 22, 2017 5:10 PM by gpreuhs	0	3,268

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