American Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to American Airlines AirlineComplaints.org	Nov 12, 2017 4:04 AM by Badexperience	7	83,317
Customer Service American airlines false allegations of intoxication and double standard hezzers	May 22, 2025 2:16 PM by hezzers	0	16,035
Canceled / Delayed / Overbooked 11 1/2 hours for a 2/12 hour flight with 4 gate returns poor customer relations A. Murgatroyd	Apr 26, 2025 6:18 PM by A. Murgatroyd	0	5,634
Canceled / Delayed / Overbooked Delayed refund -- AA won't give me info over phone David Lindwall	Apr 16, 2025 12:53 AM by The_Judge	1	8,927
Customer Service AA can’t change flights? Valkyrie6	Dec 8, 2024 2:09 PM by Valkyrie6	0	37,975
Baggage Problems Bad service! Dutchnikki	Dec 5, 2024 10:42 AM by Pop Alexandra	6	15,630
Customer Service Flight 1116 Frequentflyer111	Dec 2, 2024 1:44 PM by Frequentflyer111	0	8,027
Reservations deceiving advertising & flight credit issue delacrie	Nov 10, 2024 11:45 PM by delacrie	0	12,638
In-flight Issue Complaint Regarding Inadequate Handling of Exit Row Seating cprokop	Nov 8, 2024 8:25 PM by The_Judge	3	11,125
Customer Service AA cancelled my flight & Lied to keep my money Bryan H	Oct 22, 2024 10:29 PM by Bryan H	0	9,494
Canceled / Delayed / Overbooked Aa - do better VinnyVegas	Sep 10, 2024 6:45 PM by AACHAPTER11	1	9,565
Customer Service Attorney advise - Customer rights and available mechanisms for ignored claims Laura VR	Jul 4, 2024 7:06 PM by Laura VR	0	9,743
Customer Service MIA/Fight 1451 & 2541/ Gate D-16/Gate agent Semair Jay O	Jun 25, 2024 8:14 PM by Jay O	0	9,818
Baggage Problems American does not care Clockwork	Jun 21, 2024 9:45 AM by Clockwork	0	7,078
Canceled / Delayed / Overbooked American Airlines Canceled My Return Flight - Seeking Advice on Compensation ZFamily	Jun 12, 2024 10:28 PM by ZFamily	0	7,970
Customer Service American Airlines Customer service number NOPE	Jan 23, 2024 3:26 PM by NOPE	0	18,208
Reservations Death In The Family cecnnc63	Nov 24, 2023 1:58 AM by cecnnc63	0	9,219
Customer Service Horrible costly AA customer service info [email protected]	Oct 14, 2023 4:48 PM by [email protected]	0	8,820
In-flight Issue First class,no service marfeg1	Sep 19, 2023 2:50 AM by marfeg1	0	9,701
Customer Service Refusal to honor our tickets Dm2022	Aug 23, 2023 5:40 PM by Dm2022	0	9,344
Canceled / Delayed / Overbooked Awful customer service regows1	Mar 4, 2023 7:25 PM by regows1	0	14,197
Canceled / Delayed / Overbooked Awful customer service regows1	Mar 4, 2023 7:19 PM by regows1	0	10,472
Frequent Flyer Program Bait & switch [email protected]	Jan 31, 2023 12:20 PM by [email protected]	0	10,612
Canceled / Delayed / Overbooked Ridiculous Refund RossSea	Nov 10, 2022 6:32 PM by RossSea	0	13,064
Customer Service I-Phone left in Aircraft pdevani	Jul 30, 2022 11:53 AM by pdevani	0	11,287
Canceled / Delayed / Overbooked American Airlines did not provide refund or credit when they canceled the flight! Sswamy	Jun 26, 2022 11:46 PM by Sswamy	0	10,493
Customer Service Amongst the worst customer service I have ever experienced JEM	Oct 14, 2020 10:33 PM by JEM	0	12,432
Frequent Flyer Program Heathrow airport says on-site covid tests will help save jobs AviateTv	Aug 15, 2020 10:36 AM by AviateTv	0	11,341
Customer Service no corona virus related fee waivers thommca	Mar 7, 2020 6:56 PM by thommca	0	15,729
Customer Service AA4947 Cust. Rep Sonya Washington ginny	Jan 9, 2020 6:24 PM by ginny	0	12,809
Customer Service Terrible and rude consumer service silvanasafari	Dec 31, 2019 3:13 AM by nngv8	1	13,548
Frequent Flyer Program Paid 4 first Flt 260 KCK	Oct 20, 2019 5:44 PM by Phinu	1	13,272
Canceled / Delayed / Overbooked AA overbooks Business Class to Rome/downgrades pierrick	Sep 20, 2019 1:52 AM by pierrick	0	14,615
Check-in / Boarding Lack of Communication in order to pad flight time stats: Return Flights: 1550/3798 (original)/ 4256 (bumped to) on June 28, 2019 Jeconk	Jul 25, 2019 6:39 PM by Jeconk	0	13,161
Customer Service Ticket Changes ljcjbj	May 11, 2019 1:44 AM by ljcjbj	0	14,036
Check-in / Boarding Big Mistake(BOS) liminyou	May 5, 2019 5:05 AM by liminyou	0	15,138
Customer Service Lax terminal 4 gadwhite	Mar 13, 2019 5:55 AM by A320FAN	1	13,970
In-flight Issue Burned By AA - 2nd Degree In-Flight Burn BurnedByAA	Feb 18, 2019 5:49 PM by BurnedByAA	0	14,438
Customer Service Lost and Found Process is Ridiculous Alice J Weiland	Jan 31, 2019 5:11 PM by Alice J Weiland	0	15,286
Suggestion Don't fly American when there is snow. kdemersme	Jan 15, 2019 5:02 AM by kdemersme	0	13,489
In-flight Issue Abysmal 1st class service & unsafe flight [email protected]	Oct 15, 2018 8:02 AM by AADFW	1	15,883
Frequent Flyer Program Customer Service Is Disinterested Harker	Sep 15, 2018 11:03 PM by Harker	0	17,107
Reservations SEAT Rip-Off! sblythe	Sep 1, 2018 3:06 PM by sblythe	0	15,072
Check-in / Boarding Irresponsible Agents bcorrea	Aug 1, 2018 5:17 PM by bcorrea	0	13,960
Canceled / Delayed / Overbooked Unbelievable Doglover	Jul 26, 2018 2:51 AM by Doglover	0	12,943
In-flight Issue Humiliated Customer/Garbage dumped all ove Brandy brown	Jun 22, 2018 10:11 PM by Brandy brown	0	12,948
In-flight Issue Old outdated aircraft, jammed and crowded seats Vaclav	Jun 4, 2018 1:09 PM by Vaclav	0	14,854
Check-in / Boarding Gate attendant Couldn’t Care Less Bigcrciii	May 25, 2018 11:10 PM by Bigcrciii	0	13,066
Customer Service No fan alisondmurray	Apr 24, 2018 9:18 AM by alisondmurray	0	13,111
Customer Service drop not at planned destination [email protected]	Apr 19, 2018 3:27 PM by [email protected]	0	13,116
Customer Service Charged $400 the DAY BEFORE TRAVELING melissaday	Apr 17, 2018 3:23 PM by melissaday	0	13,890

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