Southwest Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to Southwest Airlines AirlineComplaints.org	Jul 22, 2016 11:12 PM by CaringGrandpa	1	19,289
Customer Service Shameful Customer relations sallicira	Jan 4, 2013 8:01 PM by sallicira	0	6,566
Customer Service Shameful Customer Service fwsmithjr	Nov 24, 2012 1:36 PM by azstar	2	7,748
Customer Service Lies, lies, lies, abdurante	Nov 24, 2012 2:24 AM by bwilx67	1	5,831
In-flight Issue Southwest's stupid 'free drink' policy bwilx67	Nov 24, 2012 2:23 AM by bwilx67	0	5,401
Customer Service slow, rude in refunding SWA flight cancelled by Hurricane Sandy bwilx67	Nov 24, 2012 2:12 AM by bwilx67	0	5,292
Poll: Customer Service Southwest CSA - Hartford: Worst Airport Experience to Date Guest550	Sep 22, 2012 2:25 AM by azstar	1	6,537
In-flight Issue Flight attendant called TSA & cops for taking daughter to restroom Nicolew3	Aug 29, 2012 7:06 PM by cortney	7	7,977
Check-in / Boarding Checkin and gate agent Sandy of Texas	Aug 27, 2012 7:04 AM by The_Judge	2	5,494
Reservations Don't Use Online Reservation System! MosesLuna	Aug 7, 2012 5:10 PM by Gromit801	3	10,457
Reservations "Flash Sale" -- What a joke! evansetc	Aug 3, 2012 11:09 PM by evansetc	0	4,650
Canceled / Delayed / Overbooked mess at newark Debbie Bruenderman	Jul 31, 2012 2:35 PM by Sabra	2	4,941
Frequent Flyer Program Rapid Rewards false advertising Fabfiftys	Jul 13, 2012 2:33 AM by jena	7	9,413
Customer Service Abusive Capt. ELP-LAX All Business	Jul 8, 2012 11:29 AM by xjcaptain	15	7,784
In-flight Issue Harassed by Flight Attendants TTate	May 9, 2012 3:09 PM by TTate	5	6,941
Check-in / Boarding Don't let your boarding pass hit you on the way out nottheactress	Apr 27, 2012 3:23 PM by seeker80	4	6,858
Check-in / Boarding 36 Hour Early Bird Check-in CRFQUEEN	Apr 15, 2012 1:33 AM by The_Judge	7	10,609
Customer Service Travel Fund Voucher - Stupid Policy nmnunna32	Mar 29, 2012 8:02 PM by Chenomenka	1	6,199
In-flight Issue Psycho flight attendant - 11:50 am San Diego to San Francisco 07/30/2011 inlivingcolor13	Mar 25, 2012 1:28 AM by flyhi152	2	6,424
Reservations Transfer Policy Joke drake	Mar 13, 2012 1:35 AM by drake	0	4,314
Reservations 6 month extension on unused paid flight Hourvitz	Mar 1, 2012 11:12 PM by Jnbersch	4	10,178
Baggage Problems Southwest Air's Underwear Rodeo willcrockett	Feb 27, 2012 4:38 PM by willcrockett	4	6,117
Customer Service SouthwestAir Ticket Agent AWOL ronjboyd	Feb 18, 2012 6:01 AM by mars6423	3	4,859
Reservations Spirit Airlines - No ticket confirmation, no customer service, no refund! billyrobts	Feb 9, 2012 7:28 AM by jimworcs	4	16,317
Baggage Problems Southwest/TSA theft ebrogue	Feb 6, 2012 7:13 PM by ebrogue	6	9,139
Frequent Flyer Program Rapid Rewards RIPOFF!!! margar430	Feb 3, 2012 6:25 AM by margar430	0	4,530
Customer Service No heart Scotchlass	Jan 30, 2012 9:06 PM by azstar	7	6,817
Customer Service Racism, lies and abuse of power by SWA skiprite	Jan 24, 2012 11:02 PM by skiprite	2	4,886
Baggage Problems Damaged Luggage alta[email protected]	Jan 22, 2012 10:38 PM by Ombudsman	3	6,842
In-flight Issue Cheap Bastards briarose1969	Jan 16, 2012 4:08 PM by Ombudsman	1	4,324
Customer Service SWA CLASS ACTION against rewards program poshpilates	Dec 19, 2011 3:08 AM by buffalogal	4	6,431
Reservations Transfer of Tickets Policy jedivader	Nov 22, 2011 3:06 AM by Matt_FLL	5	16,847
Baggage Problems Southwest -- Soaking Wet Luggage! barbarino2000	Nov 3, 2011 3:59 AM by Jetliner	18	22,214
Customer Service Poor Customer Service at Southwest airlines....suprised? scottyhp	Sep 21, 2011 12:49 AM by scottyhp	0	3,766
Canceled / Delayed / Overbooked Southwest Has Lost It's Heart JWFriedman	Sep 12, 2011 12:56 PM by jimworcs	3	4,618
Customer Service Southwest Owns Airtran's Poor Cust Service bajohns418	Aug 15, 2011 4:07 AM by bajohns418	0	5,824
Canceled / Delayed / Overbooked Beware of Outlandish Charges for "Standby" I_Fly_A_Lot	Aug 10, 2011 6:59 PM by Ombudsman	1	3,846
Customer Service Very upset with SW writermom38	Jul 19, 2011 10:56 PM by Gromit801	4	4,973
Customer Service Southwest Airlines Going Downhill DreamBigB4ugo	Jul 19, 2011 5:15 PM by jedivader	1	4,524
Frequent Flyer Program Rapid Reward Black-outs jedivader	Jul 19, 2011 4:26 PM by jedivader	0	3,272
Customer Service CS Lacking/UM left in the lurch! mnmjacks5	Jul 19, 2011 2:56 PM by azstar	5	4,557
Customer Service Early Bird SCAM SWA NO	Jul 12, 2011 5:19 PM by ZPrice	3	7,166
In-flight Issue Keeping Obese People Out of the Exit Aisle [email protected]	Jul 11, 2011 2:34 PM by jimworcs	1	4,591
Baggage Problems Urine Soaked Luggage val_smi98	Jul 5, 2011 5:09 PM by Baloney101943	1	4,207
Frequent Flyer Program Will be changing from SW Rapids Reward credit card momraven	Jul 5, 2011 4:34 AM by momraven	0	3,291
Check-in / Boarding Discrimination against disabled passenger K9doug	Jun 29, 2011 12:02 AM by SWAROCKS	9	9,267
Customer Service Lack of urgency in delivering delayed luggage bisthy	Jun 27, 2011 9:47 PM by bisthy	0	3,752
Reservations Where's my reservation??? dcrooks	Jun 19, 2011 1:46 PM by Ombudsman	1	4,131
In-flight Issue How would you have reacted? ( 1 2) MLH	Jun 13, 2011 6:01 PM by MLH	26	11,384
In-flight Issue Disabled And On Crutches JJT	Jun 5, 2011 7:21 PM by SusanR	10	7,847
Customer Service Poor customer service with Pola (Agent Sign #53) and Julie mlee6558	Jun 5, 2011 6:51 PM by SusanR	3	4,584

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