American Airlines Complaints

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Rating Complaint / Complaint Author	Last Post	Replies	Views
Sticky: Writing a Letter of Complaint to American Airlines AirlineComplaints.org	Nov 12, 2017 4:04 AM by Badexperience	7	65,310
Frequent Flyer Program Bait and Switch Richard1366	Oct 20, 2016 8:35 PM by cottonwoodcanyon	3	5,388
Canceled / Delayed / Overbooked Hurricane Matthew rebook charges RichardD	Oct 14, 2016 5:57 PM by travgrl	1	5,063
Customer Service Discrimination cmlvngstn	Oct 14, 2016 12:48 AM by alwaysflyin	1	4,621
Poll: Canceled / Delayed / Overbooked Rebook Charge Due to Hurricane mbtunderwood	Oct 10, 2016 6:56 PM by mbtunderwood	1	4,434
Baggage Problems Bags Lost for 8 Days on Dream Vacation Matt Coyle	Oct 7, 2016 6:10 PM by Matt Coyle	0	4,895
Canceled / Delayed / Overbooked AA -- Almost in the Air smalltowntx	Sep 22, 2016 4:11 PM by smalltowntx	0	4,139
Customer Service Refund denied after <24 hours cancel LauraKG	Sep 20, 2016 7:22 PM by LauraKG	0	4,749
Baggage Problems Study abroad student - medical emergency ignored aweichel	Sep 11, 2016 3:42 PM by aweichel	0	5,136
Customer Service Catty personnel at Denver A-53 gate for Flight 2634 to DFW klessa	Sep 6, 2016 9:19 PM by klessa	0	4,426
Canceled / Delayed / Overbooked Appalling customer service, SCI	Aug 27, 2016 2:02 PM by SCI	0	4,786
Canceled / Delayed / Overbooked Nearly Missed My Niece's Wedding DanGainor	Aug 26, 2016 2:45 PM by DanGainor	0	4,641
Canceled / Delayed / Overbooked Cancelled "no crew", no compensation, no response, get bag at 2:45 a.m JLenz	Aug 23, 2016 3:53 AM by JLenz	0	7,867
Canceled / Delayed / Overbooked $12000 Tix yet delayed flights for days becca.valle	Aug 6, 2016 2:45 PM by becca.valle	0	6,384
Baggage Problems AA broke my wheelchair Drew P	Aug 2, 2016 11:55 PM by Drew P	0	4,194
Check-in / Boarding Human Ncuevas	Aug 2, 2016 5:30 PM by Ncuevas	0	4,517
Customer Service Highlights From Nightmare Flying American Airlines AA Flight 407 –Boston to Phoenix Aspasias_Attic	Aug 1, 2016 6:24 PM by Aspasias_Attic	0	5,646
Canceled / Delayed / Overbooked Miserable Customer Service MIA medic334	Jul 31, 2016 8:29 PM by medic334	0	4,433
Customer Service The Horror of American Airlines AA Flight 407 –Boston to Phoenix - 7/20/16 Aspasias_Attic	Jul 30, 2016 10:33 PM by Aspasias_Attic	0	4,559
Reservations Incompetent aa staff at jfk jajacob	Jul 20, 2016 8:50 AM by jajacob	0	4,918
Canceled / Delayed / Overbooked Three rules to deal with the New American davidbogolub	Jul 14, 2016 4:14 PM by davidbogolub	0	5,153
Canceled / Delayed / Overbooked Dreamliner is actually a nightmare elizabethco	Jul 13, 2016 6:48 PM by elizabethco	0	4,452
Canceled / Delayed / Overbooked AA Strikes Again! Leaves me Stranded Michael Hamm	Jul 13, 2016 4:11 PM by Michael Hamm	0	4,925
Canceled / Delayed / Overbooked AA embarrassment once again abendahan	Jul 10, 2016 8:32 PM by abendahan	0	4,376
In-flight Issue Thief murray	Jul 8, 2016 6:28 PM by murray	0	4,433
Check-in / Boarding Online check-in BS Papagonzo	Jul 8, 2016 1:51 AM by Papagonzo	0	4,507
Canceled / Delayed / Overbooked Refusal to reimburse for hotel when desk was out of vouchers royfaletti	Jul 7, 2016 5:40 PM by royfaletti	0	4,199
Canceled / Delayed / Overbooked Lying About Weather Cancel Nathan.Gaudette	Jul 6, 2016 3:55 AM by Nathan.Gaudette	0	6,143
Customer Service bait and switch tactics Craig	Jul 3, 2016 1:21 PM by Craig	0	5,797
Baggage Problems [Video] American Airlines Employees Using Broom To Pry Open Baggage Door bertone	Jun 30, 2016 2:55 PM by Sidewaysrob	1	5,229
Baggage Problems Lost my car seat jessuquillas	Jun 23, 2016 6:28 AM by jessuquillas	0	4,497
Customer Service My Granddaughter's funeral Denny	Jun 13, 2016 8:28 PM by Denny	0	4,561
Canceled / Delayed / Overbooked Honeymoon Nightmare LadyCole327	Jun 6, 2016 12:47 PM by LadyCole327	0	5,405
Customer Service Gate agent - DCA jagmiller1215	May 27, 2016 2:06 PM by jagmiller1215	0	5,239
Poll: Customer Service American is not so "American"! angelwings	May 24, 2016 10:46 PM by Burgers	1	4,714
Customer Service Poor service, honeymoon fail adam.marois	May 22, 2016 8:48 AM by adam.marois	0	4,822
Frequent Flyer Program AA Advantage...Obnoxious and Useless bairnsal	May 20, 2016 2:19 PM by cliff7080	3	8,014
Poll: Frequent Flyer Program Advantage miles are worthless roberto92	May 19, 2016 10:41 PM by roberto92	0	4,400
Reservations change of plan? $200 fee. Delayed by AA = wasted life and no reimbursement wolfpac	May 15, 2016 7:32 AM by Burgers	4	5,582
Canceled / Delayed / Overbooked Proof for not flying AA again, no matter what mischling	May 10, 2016 2:07 AM by mischling	0	4,177
Check-in / Boarding Chaos in CGD Grumpy Old Man	May 4, 2016 10:36 PM by Grumpy Old Man	0	3,964
Canceled / Delayed / Overbooked Nightmare in Charlotte: AA2044 RosVM	May 3, 2016 2:44 PM by RosVM	0	4,507
Canceled / Delayed / Overbooked Terrible customer relations Rissa786	May 3, 2016 4:35 AM by Rissa786	0	4,728
Reservations Bait and switch AA Flight #61--July 15, 2016; Flight #2307 July 22, 2016; gkelley	May 1, 2016 1:37 AM by gkelley	0	4,801
Customer Service Gate Agents for Flight AA1476 on 4/30/16 Jmichaud	Apr 30, 2016 2:46 PM by Jmichaud	0	4,069
In-flight Issue Horrible Flight Attendents cmoneycymone	Apr 23, 2016 4:27 PM by cmoneycymone	0	3,902
Frequent Flyer Program Horrible experience with AA customer service and customer relations hkv	Apr 12, 2016 5:08 AM by hkv	0	5,838
Customer Service no response to request for refund due to death pgallowa	Apr 11, 2016 8:47 PM by pgallowa	0	4,572
Check-in / Boarding Paradise lost - AA 1350 travelbug99	Apr 11, 2016 5:22 PM by travelbug99	0	4,316
Customer Service Worst experience of all time Cathy Mulholland	Apr 10, 2016 5:29 PM by Cathy Mulholland	0	3,694
Canceled / Delayed / Overbooked "Waste" of Time chloviolet	Apr 5, 2016 3:02 PM by chloviolet	0	4,383

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