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-   -   Reservations elderly lady cannot change or refund after broken arm at airport (https://www.AirlineComplaints.org/showthread.php?t=12105)

vince954 Oct 12, 2014 7:36 PM

elderly lady cannot change or refund after broken arm at airport
 
Spirit airlines has a policy of not allowing changes or refunds even if you call when you don't show for the site, not even when you are rushed to the hospital from the airport or if you are elderly do they help.

On October 4th I was taking my 79yo mother to Atlanta from Ft Lauderdale to visit family. unfortunately walking from the parking lot to the terminal she fell and broke her arm so I had to rush her to the hospital. I called Spirit from the emergency room, after waiting forever I reported the issue but the lady spoke so bad English and the doctors wanted to see me so I said I would call back. After Xrays and finding my mother broke the bone just below the shoulder which would require surgery, I called again only to be told both of us lost our tickets because we did not show. I was told it did not matter that she had an accident or was admitted to the hospital. their policy is no refunds or changes. I asked to speak to supervisors, same story, NO REFUND OR CHANGE, they even kept the return flights.

I have been flying for, well, a long time and have never heard of such a thing. I had one similar situation and American treated me extremely well even so I don't understand who these guys think they are. its a crappy airline anyway and not even cheap when you add in their tricky fees. I for one nor company, friends, family are no longer using this airline. I want as many people as possible to know how they treat the elderly and customers in general.

stonecold_1981 Oct 17, 2014 2:31 AM

Spirit airlines is s*it. The sooner people realize this, the better. Not that other airlines provide excellent customer service, but this airline prides itself on providing terrible service.

Unfortunately, customers still flock to this airline due to their "advertized" cheap airfares. Pay for service and choose your airline accordingly. That's the only way the "good" airlines will thrive and the bad ones will go bankrupt.

vince954 Oct 22, 2014 1:20 PM

update
 
An update.

As part of my actions against this bunch of idiots I filed a case with the Better business Bureau, I got a reply from them to simply say its not their policy claiming we did not show for the flight. I replied pointing out the fact and that the rep even acknowledged that I called before the flight to report the problem. no response at all. another advocacy group got no response at all and emails to their customer care center are being ignored.

quite simply these people don't care, my card company tells me that they can help dispute the charges on the grounds of not delivering a product or service but that they will likely reply with their terms and conditions. I will tie this up this way so long that they will get tired of responding.

in the meantime, I strongly suggest you avoid this airline. another relative who was coming to care for my injured mother also flew them, flights 4 hours late, no notifications, no offers of change. nothing. then on board, horrible service. I compared the costs she paid and find that Delta flies to Detroit cheaper with none of this crap. she had bought the ticket months ago but will not again based just on the experience. As it turns out they had an issue with the plain coming in, she heard them saying they would fly with the problem to florida and fix it here. Keep in mind that if they are cheap on customers, they are worse on safety. remember valuejet.


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