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-   -   Check-in / Boarding Online Check-in denied as Spirit demands illegal fees for ticket bought at counter (https://www.AirlineComplaints.org/showthread.php?t=9193)

spiritedflyer Oct 24, 2011 6:39 PM

Online Check-in denied as Spirit demands illegal fees for ticket bought at counter
 
I bought RT tickets for two at the airport. Weeks later, when I attempted online check-in, the system had an error message that I had to contact an agent. When I called customer service, I was told I would have to pay additional fees to Spirit to release the hold on my tickets. Even though I paid in full at the counter and had the receipts. Spirit wasted over 40 minutes time on the phone demanding these fees, and an e-mail to customer service had no response yet.

Ombudsman Oct 26, 2011 1:09 PM

Spirit charges a fee for everything. It is their business model. Customer service is their lowest priority. Also, there is nothing illegal about their fee practices.

spiritedflyer Nov 6, 2011 2:40 AM

Spirit hold for 'passenger user fee' of airport counter agent ticket illegal
 
I respectfully disagree with the ombudsman, Spirit made a deal with the government not to have to include these fees included in their fare quotes because there was a technical way around them. Consumers could go to the airport counter to purchase instead of using the on-line reservation system. I did just that. The agent sold me the ticket, and never charged the fee. But when I attempted check-in, I was told there was a hold on the tickets until I paid up. We were eventually permitted to board without making the payment, but not without Spirit stealing almost an hour of time between various phone calls.


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