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-   -   Customer Service Shameful Customer relations (https://www.AirlineComplaints.org/showthread.php?t=11122)

sallicira Jan 4, 2013 8:01 PM

Shameful Customer relations
 
Very upset with Southwest.:mad: They have refused to refund me due to a weather cancellation even though previously they had approved it. Customer relations are giving me the runaround, making me produce "evidence" that I didn't fly on a later flight, even though they cancelled all flights on that evening and I had to board a train from Penn Station but they insist I was on the 7pm Flight??? (Laguardia to Baltimore DEC 17,2012) and now when I call the number they gave me, it says the number is not in service (214-932-0333) WHAT THE HELL IS GOING ON?
NEVER FLYING SOUTHWEST AGAIN!!


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