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-   -   Customer Service Thieves (https://www.AirlineComplaints.org/showthread.php?t=14696)

afaure Nov 27, 2019 6:50 AM

Thieves
 
I recently booked tickets for my wife and myself from Australia to France, paid online (5,795.80), all good done. Then I check my bank account and Air France has charged me the total amount again (another $5,795.80)! This sent my account into debit. Not only did I have to pay an overdraw fee, but I had to transfer $5000 from another account which caused me to pay more interest on my home loan and stranded my wife in the city because no money on card (first world problem I know). I rang Air France to get this resolved, now the trouble starts. Air France took this amount out of my account without asking (stealing) stating it was a floating amount (security), which is absolutely ridiculous seeing I'd already paid for the tickets. They eventually refunded my money after nearly 3 hours on the phone, but I'm out of pocket because of Air Frances mistake. When it was all resolved I had to ask for an apology, no sorry, no offer of upgrade, nothing! Disgusting service, will not be flying Air France ever again and will not be recommending to any of my friends.


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