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jim520 Sep 18, 2011 12:52 PM

Delta cancelled both connecting flights
Delta cancelled our flight from BTV to JFK 40 minutes before departure. We got on a JetBlue flight to JFK and upon arriving at the gate for our flight to SLC found out they had given our seats to someone else! Got out next a.m. to SLC. On our return from SLC, got to JFK and our flight back to BTV was cancelled! Once again got home by getting on a JetBlue flight to BTV. The total cost for these JetBlue flights was $817 and all Delta reimbursed us was $98 for the cancelled JFK to BTV flight. I have written to the CEO, COO, President and Customer Care Dept. of Delta and all they are willing to do is give us two $250 vouchers for future Delta flights. Why would we want to fly Delta again when they keep cancelling flights to and from BTV. The JFK to BTV flight that was cancelled on us on August 9th had been cancelled 11 times from July 6th to ours on August 9th!! All we are asking for is reimbursement of $719, our actual out of pocket cost for the JetBlue flights and they aew refusing.

jimworcs Sep 19, 2011 2:18 AM

Sadly, Delta are not obligated to help you. The DOT, which is in the pocket of the airlines, says this about flight cancellations:

“If your flight is canceled, most airlines will rebook you on their first flight to your destination on which space is available, at no additional charge. If this involves a significant delay, find out if another carrier has space and ask the first airline if they will endorse your ticket to the other carrier. Finding extra seats may be difficult, however, especially over holidays and other peak travel times.

Each airline has its own policies about what it will do for delayed passengers waiting at the airport; there are no federal requirements. If you are delayed, ask the airline staff if it will pay for meals or a phone call. Some airlines, often those charging very low fares, do not provide any amenities to stranded passengers. Others may not offer amenities if the delay is caused by bad weather or something else beyond the airline’s control. Contrary to popular belief, airlines are not required to compensate passengers whose flights are delayed or canceled. As discussed in the chapter on overbooking, compensation is required by law only when you are “bumped” from a flight that is oversold. Airlines almost always refuse to pay passengers for financial losses resulting from a delayed flight. If the purpose of your trip is to close a potentially lucrative business deal, give a speech or lecture, attend a family function, or connect to a cruise, you might want to allow a little extra leeway and take an earlier flight.”

Only more regulation will control the airlines. They have far too much power and on many routes operate at market share levels which constitute a monopoly. Without regulation they will continue to abuse their power.

jim520 Sep 21, 2011 11:27 AM

Yes I'm aware of what DOT says, however my complaints about Delta are primarily the employees we encountered and their complete indifference about the situation. As well as the fact that they didn't tell us they automatically re-booked us and then gave our seats away even though we were at the gate with plenty of time to board. That coupled with the 11 times the JFK to BTV flight was cancelled in a 30 day period, which was one of the flights that they cancelled. Their corporate attitude is no better than their employees we encountered at JFK - sorely lacking.

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