AirlineComplaints.org

AirlineComplaints.org (https://www.AirlineComplaints.org/index.php)
-   Emirates Complaints (https://www.AirlineComplaints.org/forumdisplay.php?f=245)
-   -   Canceled / Delayed / Overbooked Charges (https://www.AirlineComplaints.org/showthread.php?t=14341)

killarney Apr 9, 2019 10:52 AM

Charges
 
I purchased the following Emirates Airline tickets from Bayani Air Travels in July 2018 to visit Pakistan - December 5, 2018 to December 22, 2018.

1. Saeed Ahmed, Adelaide to Pakistan, return - $6200.00
2. Jillian Ahmed, Adelaide to Pakistan, return - $6,200.00
3. Shana Ahmed, Sydney to Pakistan, return - $6,240.00
4. Alisa Ahmed, London to Pakistan to Adelaide return - $4,950.00
Total for four passengers - $23590.00

Alisa had emergency surgery in London in mid-November; my wife had to travel to London. Alisa's post-operation recovery was slow; she was not fit for a holiday in Pakistan; we had to cancel the bookings; the following are the refund details.

5. Saeed refund - $5390.00, Emirates cancellation fee was $600.00, but agent deducted an additional $190.00 plus $20.00 admin fee (total $810.00).
6. Jillian refund - $5390.00, Emirates cancellation fee was $600.00, but agent deducted an additional $190.00 plus $20.00 admin fee (total $810.00).
7. Shana refund - $5,430.00, Emirastes cancellation fee was $600.00, but agent deducted an additional $190.00 plus $20.00 admin fee (total $810.00).
8. Alisa refund - $3,875.00, Emirates cancellation fee was $889.00, but agent deducted an additional $166.00 plus $20.00 admin fee (total $1075.00).

Total cancellation charge $3505.00, including your agent charge - $816.00.

Emirates cancellation charge for Alisa ticket cancellation should be lower rather then higher -- her return ticket to London was economy. Emirates have rejected my complaint, and not responded to my last message,

Travel AGENT Problems -

Emirates refunded the first three tickets to Bayani Travels on December 5 2018, but I received $16,210 refund on January 21 2019 - (43 days later).
Emirates refunded Alisa's ticket to Bayani Travels on January 14, 2019, but I received the refund of $3,875.00 on February 4 2019 - (21 days later).

Bayani Air Travels credited the refund to my account after an unwarranted delay without explaining the reasons. Bayani Travels did not indicate that apart from Emirates cancellation fee, there would be an additional cancellation fee at the time of the booking or after the cancellation. Thus, the additional cancellation charges of $816.00 for the four tickets is wrong.

Saeed


All times are GMT. The time now is 11:21 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.