Flying Blue awards - a joke ?
 

Hi all,

I wanted to rent a car for summer vacation. I then tried to get a car rental voucher from Flying Blue (35000 points). Bad idea...

I'm now about to leave for vacation and I've not received any voucher despites 3 online requests and 3 phone calls. And, by the way, phone calls cost 34 cts/min. So I've almost paid the equivalent of the rewards in communication fees and lost time.

I wondering if it is just pure incompetence or, worst, a swindle from Flying Blue???

BR/

In all fairness
 

An update...

After the 3rd call they fixed it and I've just received my voucher