SAS Customer Service and Lost Baggage
 

In late June my family traveled to Italy, unfortunately on SAS
We flew from Dulles. When we arrived in Rome we found out after waiting thre hours the entire plans luggage never came off the plane because of a luggage strike. It would have been nice if SAS made us aware of this. Airport staff at Leanardo Di Vinici handeling the luggage claim for SAS were unaware of what to tell us or what to do. The posted a lost notice on line ( mind you for entire plane) and we were told to heck the website!

Well they have no idea that this process is useless. We returned 3 Tim's to airport and on day three located all luggage in a locked room. Actually 3 rooms but the SAS claims people were unaware of room 3.

I made a special trip and stood in line twice to report luggage was found.

I asked for a receipt of when luggae was foundwhich they could not produce.

O I return to States and try to get a meager $100 in clothing for some minor items and SAS ,s website for lost luggage still shows luggage lost. The won't respond to four emails requesting a receipt. If you call them the tell you the have no customer care number to give you.
I guess they think there are too perfect for their own good.

Why can't they respond to a simpe email if the refuse to offer phone assistant.

If I could get in touch with all 500 unhappy customers on that flight I would also ask them to force SAS to indicted they played some small part in this luggage mess that consumed three days of our vacations

Sas now downgraded
 

SAS was the benchmark for other airlines. Now it has become just as bad as the dregs of the industry. They lost my daughter's bag, lost her connecting flight and were to have her stay, a minor, in Istanbul. To top it all off they"stonewalled" the complaint for compensation for the lost baggage. Ultimately they paid compensation after being reminded about their obligations under IATA. It's sad that gravity has dragged down this once great airline.