My Complaint
 

Sent them this on 10 Oct 2013:

As a Family of 4 we were due to fly from Newcastle to Paris Charles de Gaulle for a Holiday at Disneyland Paris. Our scheduled flight was AF1059, scheduled to fly at 11:50 on 29 September 2013. This flight was cancelled. We were then given seats on the next flight, AF1159, scheduled to fly at 16:55 on 29 September 2013, although the flight didn’t fly until around 17:15. As the delay was over 5 hours, I believe that according to The European Union Travel Directive we are entitled to compensation for delays of over 5 hours.


Phoned on 24 Oct 2013 and again on 18th Nov 2013. Thy claim they are assessing my Complaint, after over 40 days after I issued it!!!

reimbursement
 

My reimbursement of Rs. 1100 is due which I have paid while collecting baggage(AF539119) from Jolly Grant Airport. I boarded the flight no. AF007 on 29th May 2014 to reach a transit (Paris) and then boarded another flight no. AF0226 from Paris to reach New Delhi. On arrival to NDelhi Airport on 30th May, I was informed that my baggage will reach at 11am next day. Since I had an onward journey to Dehradun I continued after lodging a complaint. I was told that the baggage will be sent to Jolly Grant Airport and I have to collect it personally since the vendors are not available for Dehradun City. I was also assured that the taxi fare will be reimbursed when I will collect the baggage. I have copy of all the documents required ie. Boarding Pass, Declaration DE Bagage ManquantA L’ Arrivvee and the Bill of taxi. There was a lot of inconvenient due to late baggage arrival. But finally I have got my baggage.
Requesting Air France to reimburse the fund, Rs. 1100 at the earliest and promote the faith in the AirFrance customer care.

Dont let them get away with it
 

If you need help in claiming compensation for a delayed or cancelled flight, then we can help you! We offer a free service which will help you get back the money you deserve. We calculate how much compensation you are entitled to, we generate a claim letter with all the necessary legal information and provide you with all the contact information. Don't let them get away with it!
getpaidwhendelayed.co.uk