Never make an in flight purchase on ryanair
 

WE PURCHASED A MOBI HEADPHONE SET ON BOARD FOR €50. REPORTED ALMOST IMMEDIATELY ON LANDING THAT THEY WERE FAULTY. COMPLAINT ACKNOWLEDGED BY SINEAD CLARKE OF RYANAIR, BUT RYANAIR DID NOTHING FURTHER!

ON AUG THE 6TH RYANAIR'S MS CLARKE PROMISED TO DEAL WITH COMPLAINT WITHIN 7 DAYS: HERE WE ARE AT THE 8TH SEPT AND WE HAVE HEARD ABSOLUTELY NOTHING!

SO MUCH FOR 'CONTRARY MICK' HAVING MORPHED INTO 'CUDDLY MICK'!

I COPY EMAIL RECEIVED FROM RYANAIR:

from: Sinead Clarke <refund@ryanair.com>
reply-to: Sinead Clarke <refund@ryanair.com>
to: oliversheerin@gmail.com
date: Sat, Aug 6, 2016 at 4:22 AM
subject: Customer Service Reference Number: 1193494
mailed-by: ryanair.com

Customer Service Reference Number: 1193494

Dear Customer,

Thanks! Now that we have your claim we will review it and expect to respond to you within the next 7 working days.

Yours sincerely,

Ryanair Customer Services