AirlineComplaints.org - Canceled / Delayed / Overbooked Flight 174 from San Jose on July 26

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- - Canceled / Delayed / Overbooked Flight 174 from San Jose on July 26 (https://www.AirlineComplaints.org/showthread.php?t=4815)

strandedflier

Aug 2, 2009 8:30 PM

Flight 174 from San Jose on July 26

JetBlue Flight 174 from San Jose CA to JFK on 7.26.09 was cancelled when the crew was timed out. When I contacted JetBlue about a refund or credit for failing to be rebooked on a direct flight, they said "only if they receive complaints from other passengers". If you were booked on that flight and had a similar experience getting on another flight to JFK, please contact JetBlue ASAP!
Thanks,
StrandedFlier

PHXFlyer

Aug 3, 2009 7:29 AM

You should have just gone to JetBlue's website. If you had you would have seen this:

Quote:

JetBlue Bill of Rights compensation inquiries:

It is not necessary to email inquiring about whether your delayed or canceled flight qualified for compensation. Our compensation team will determine whether your flight qualifies for compensation per our Bill of Rights and if compensation is awarded you will receive notification within seven days via email or approximately 2 weeks via regular mail. Click here to learn more about our Bill of Rights. Thank you for your patience.

If you booked on their website and they have your e-mail address I'm sure you'll be hearing from them shortly.

strandedflier

Aug 4, 2009 1:18 AM

According to the JetBlue website, passengers on that cancelled JetBlue flight are not eligible for any comp. That's why other passengers need to speak out.
StrandedFlier.

:mad:

PHXFlyer

Aug 4, 2009 3:51 AM

Quote:

JetBlue's Customer Bill of Rights

Quote:

CANCELLATIONS

All customers whose flight is cancelled by JetBlue will, at the customer’s option, receive a full refund or reaccommodation on the next available JetBlue flight at no additional charge or fare. If JetBlue cancels a flight within 4 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also provide the customer with a $50 Voucher good for future travel on JetBlue.

So you were re-booked but not on a direct flight. Your only complaint is that it wasn't a direct flight? If that was an issue then you should have waited to be re-booked on the next available direct flight or taken the refund and purchased a direct flight on another airline. If the flight was canceled less than four hours in advance you're still entitled to a $50 voucher.

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