AirlineComplaints.org - Suggestion Rude, mean staff at JFK

Quote:

Originally Posted by The_Judge (Post 11172)

Sir, would you have any details? Flight number, date, what was said and to whom.

Perhaps it has something to do with this post?

Quote:

Originally Posted by tomchgo (Post 11171)

On a trip from Kansas City to Toronto this past weekend, I flew on Delta with a connecting flight in New York City (JFK airport). On the flight from NYC to Toronto, the flight was delayed by six hours. We were on the plane for most of this time, with no options for waiting out this delay in the terminal. After the first three hours, we taxied back to the gate so that they could re-fuel the plane and get new crew since the original crew had "timed out." Then after re-fueling and getting the new crew, we taxied right back out to the runway and waited another three hours.

I simply do not understand why airlines continue to do this to their customers and how airports and airlines can be this mis-managed. If, after the first three hours, we went back to the gate, why not let us sit in the more comfortable terminal until a later time, then have us re-board the plane. I have voiced my concern to Delta and I assume that I will not receive a reply from them.

I hope other passengers don't simply sit back and let this happen without complaining. Otherwise, these types of problems will only get worse and we will continue to hear about them on the news.

Now since the claim is they weren't allowed to de-plane when they went back to a gate I'm not sure how the gate agents "were down right MEAN and RUDE to the passengers" unless they were being flipped off through the windows!