Philippine Airlines Customer Service Lies
 

We were stuck on May 9 2010 for 3/12 hours inside a hot airplane without AC in Guan on what was supposed to be a 15 minute refueling stop. We lost our connecting Flight and had to wait 6 hours additionally. On the way back we were promised beter seats which turned out it was not true.
We addressed it to Customer Service on the 24th of May. This is what they said and we are still waiting for a response.
From: MabuhayMiles@pal.com.ph
To: F J. Carrillo
Cc: Wecare@pal.com.ph
Sent: Thursday, June 03, 2010 8:06 PM
Subject: Attempting to call


Other concerns
With regards to the other points raised in your first email to us, please be assured that our Customer Relations Office, in coordination with our Legal Department, are currently reviewing your complaint. Your patience and understanding in awaiting for further communication from them will certainly be appreciated.

. Your patience and understanding in awaiting for further communication from them will certainly be appreciated.


Thank you
Eileen