LUFTHANSA damaged baggage; delays; no response to complaints
 

I had very unpleasant experience flinging with Lufthansa flying BRU-MUN-SOF on 30/10/2011. My small suitcase was collected at the BRU airport without any explanation (for sure its size&weight were within the limits for hand luggage and the plane was almost empty). I had to track the luggage by myself asking questions during the flight BRU-MUN and before boarding the flight MUN-SOF - pretty stressful taking into account the short connection time. Finally I received my “hand” luggage at SOF airport with very DAMAGED handle. Nobody at the Lufthansa counters to claim the damage … I’ve sent compliant FB-ID 21432201 using the Lufthansa web site, but two weeks later I haven’t received any reply … On top of that my return flight had 2 hours delay and I couldn’t say that this was by accident – the same happened to friends flying SOF-BRU on 10/11/2011...