Quote:
Originally Posted by Allraj
Do you work for the airline? The guy was made to pay extra when they did not supply a product. The product is written on the boarding pass: A flight from pt A to pt B on the dates indicated. Not whenever it is convenient. Don't do business if you can't conduct business.
If you are siding with the airlines with this issue, you are lacking in common sense and judgment.
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Did you bother to read the entire thread. He was transported to his destination. The fact that he was offered a departure from Newark rather than Philadelphia is irrelevant since he accepted that offer. Once accepted the contract between him and the airline was modified. He could have refused the offer of the re-booking from Newark and stuck it out in Philadelphia if he wanted to. He chose not to do that. The airline didn't put a gun to his head and say it's Newark or nothing!
Now it does sound like the "upgrade" got botched (personally I've never heard of a $90 upgrade, but whatever) however as an elite status flier on two airlines I've had upgrades get screwed up as well. Once I was bumped from first class by a Federal Air Marshall. What was I going to do about that? Unlike airline employees (thank goodness in some cases) they ARE armed!
Anyway, my point is he paid for a ticket and an upgrade. The upgrade didn't happen so he still flew on his original coach class ticket and is due a refund of the upgrade. That's all, nothing more. The only way to guarantee a seat in first class is to pay the first class fare. Upgrades are never 100% guaranteed.