I understand your frustration, however, Virgin America sells non-refundable tickets just as most every other airline I know of. These tickets are sold at discounted prices and you simply take your chances. If you wanted a refundable ticket, you could have purchased a full-fare coach ticket at a substantial price increase. I purchase non-refundable tickets, fully aware of the consequences if I have to cancel. With higher priced tickets, e.g. international, I usually purchase travel insurance in the event a situation such as you described happens. My wife and I are travelling to Asia next week and I have purchased travel insurance. I sure hope I don't have to use it! I am sorry for your partner's medical condition; however, the rules are clear.
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