Complaint: Customer Service AirTran has the WORSE Customer Service!!!
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  #4  
Old Aug 5, 2009, 12:04 AM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
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I kinda thought so. Unfortunately you have only yourselves to blame. In a weather delay the flight can leave any time. When the crew gets the word to depart they often have a very tight window in which to board the plane and push off otherwise they'll lose their takeoff slot. You opted to wait out the delay in a lounge which obviously wasn't anywhere near the gate. Unfortunately you gambled and lost. Hopefully next time you'll know to wait out a weather delay either at the gate or nearby so that when they begin boarding you won't be left behind.