you do understand that United does not have your phone number so they couldnt have called you, right? your personal info goes to your travel agent, United has no info about you other than your a ticketed person. its the same way when you book through an agent for any airline, so its the travel agents responsibility to tell you whats going on.
you cant expect an airline (united) to go searching in phonebooks for everyone who booked through an agent to tell them whats going on, that is a waste of time, man power, and isnt effective.
yeah your experienced sucked but you cant boycott an airline for something they didnt have a chance to do.
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