Quote:
Originally Posted by Silent Bob
... If their ages are in the system, the computer will simply make you start over.
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It SHOULD do that, but it doesn't.
Quote:
Originally Posted by Silent Bob
... Now if the machine did in fact charge your card each time, then each time you'd get a bag tag. If there was no bag tag, then no charge.
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Not so. It does not give you a bag tag (the agents get them, and only if the check-in completes).
The person who I talked to on the phone actually asked me to mail them the (imaginary) two bag tags. Who saves their bag tags after they arrive?? How are they relevant??
Quote:
Originally Posted by Silent Bob
If that's the case then the agents could have easily refunded any additional charges to your card.
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They could have if they had left me with enough time before my flight. Anyway, I figured they weren't stupid enough to actually charge me for an incomplete transaction. It wasn't until I looked at my credit card statement that I knew they had.
Seriously, you gotta wonder about the competence of a company that can have this happen in the first place, and then can't tell from their own records whether it has happened or not. Don't they know how their kiosk software operates? Don't they have records of the failed check-ins? Don't they know how many bags they actually put on the plane? National security regulations require them to associate each bag with a particular passenger, so they can't claim that they don't know how many bags I actually checked.