This is the place to air it out. Unlike most forums, this forum can help those distinguish between the airline screwing up, and the customer screwing up; and what to do about it in the future.
Delta's UA fee seems pretty high, but all airlines charge a fee for UA's. They assign personnel to watch your child and escort them to and from the plane to the person designated to pick them up. Better that then a child being whisked away from the airport by a stranger.
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