AUA doesn't work on weekends
They didn't call because i bought the ticket on Friday AM for a flight on Saturday PM. On Sarturday when i called the company call center the agent told me that the Canadian office can't issue a ticket number from AUA because they must request the ticket through US office however, the US office doesn't work on weekend.
Seems stupid and this is what making me nervous and feel like they just ignored me. I have explained that is important for my brother to sit on that plane and there is still plenty of time left.
I can't just leave this. They need to learn to respect the clients. They need to pay me for this, do you agree? Can anyone advise how i can give them a lesson to remember for long?
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